Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kayla Self

Kayla Self

Lawrenceburg,TN

Summary

Banking Center Manager with 16 years of banking experience aiming to leverage my abilities to successfully fill the vacancy at your company. Dedicated worker with excellent communication, time management and computer skills. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

16
16
years of professional experience

Work History

Banking Center Manager, AVP

Old National Bank
11.2024 - Current
  • Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
  • Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank''s capabilities.
  • Led a team of banking professionals in providing exceptional service and meeting sales targets consistently.
  • Fostered strong relationships with customers to identify their financial needs and recommend suitable products or services accordingly.
  • Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
  • Coordinated with multiple departments to streamline inter-branch communication for quicker problem resolution and improved overall efficiency.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge.
  • Improved employee performance by designing comprehensive training programs and providing regular coaching sessions.
  • Optimized resource allocation, balancing staff schedules, workload distribution, and cost control measures for maximum efficiency.
  • Ensured regulatory compliance by staying up-to-date on industry changes, adapting relevant policies or procedures accordingly.
  • Increased branch profitability through targeted sales strategies and effective cross-selling initiatives.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Developed strategic plans for day-to-day financial operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Relationship Banker II, AVP

Old National Bank/ CapStar Bank
06.2022 - Current
  • Contacted customers to make aware of current bank promotions
  • Met with customers to discover financial needs and provide product recommendations
  • Created continuous client relationships by providing knowledgeable information on banking products and services
  • Boosted customer satisfaction and retention by successfully researching and resolving customer issues
  • Increased corporate revenue contribution to branch by cross-selling products to clients via lobby and outbound calls
  • Owned strategy development and execution to overcome obstacles and exceed goals
  • Submitted loan applications to underwriter for verification and recommendations
  • Processed customer payments and negotiated payment arrangements for delinquent loans
  • Answered customer inquiries involving rates, products and loan application status to provide quality customer service
  • Analyzed credit report and financial scenarios, determining appropriate loan products for customers
  • Assembled and compiled insurance forms, loan forms and tax receipts for loan closings
  • Ensured that loan documents were complete and accurate according to policy
  • Met with applicants to obtain information for loan applications and to answer questions about process
  • Monitored portfolio to correct loan document exceptions and reduce past dues and charge offs

Relationship Banker

CapStar Bank
07.2017 - 06.2022
  • Boosted customer satisfaction and retention by successfully researching and resolving customer issues
  • Met with customers to discover financial needs and provide product recommendations
  • Organized, stocked and maintained teller window and branch platform area
  • Created continuous client relationships by providing knowledgeable information on banking products and services
  • Greeted customers with professionalism, friendly and courteous demeanor
  • Balanced cash drawer and maintained full accountability for assigned cash on hand
  • Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
  • Followed department policies and completed required paperwork for each transaction
  • Educated customers on benefits and risks of specific loans and lines of credit
  • Supported exceptional customer service with prompt acknowledgment and accurate account services
  • Adhered to security and regulatory requirements surrounding financial transactions
  • Assisted management in bank opening and closing procedures
  • Supported customer confidentiality and security with stringent discretion
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts
  • Answered telephones to assist customers with questions and inquiries
  • Remained in contact with customers to follow up on loan applications and answer basic inquiries while providing quality service
  • Liaised with loan originator to set appointments for prospective and new applicants
  • Answered customer inquiries to communicate active loan and loan application status
  • Received checks and cash for deposit, verifying amounts and checking for accuracy of deposit slips
  • Helped new and existing clients open personal accounts and resolve issues related to ATM machines and online banking
  • Assessed client financial situations to develop strategic financial planning solutions
  • Entered customers' transactions into computers to record transactions and issue computer-generated receipts
  • Exceeded branch expectations and banking goals by teaming up with associates in closing potential leads
  • Performed teller duties as required
  • Informed customers of procedures for applying for services, such as ATM cards, direct deposit of checks and certificates of deposit
  • Answered customers' questions and explained available services
  • Executed wire transfers of funds
  • Supported branch in achieving individual and team goals while acting in customer's best interest

Personal Banker

Capital Bank
04.2009 - 07.2017
  • Received checks and cash for deposit, verifying amounts and checking for accuracy of deposit slips.
  • Helped new and existing clients open personal accounts and resolve issues related to ATM machines and online banking.
  • Assessed client financial situations to develop strategic financial planning solutions.
  • Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Exceeded branch expectations and banking goals by teaming up with associates in closing potential leads.
  • Performed teller duties as required.
  • Informed customers of procedures for applying for services, such as ATM cards, direct deposit of checks and certificates of deposit.
  • Answered customers' questions and explained available services.
  • Executed wire transfers of funds.
  • Supported branch in achieving individual and team goals while acting in customer's best interest.

Education

High School Diploma -

Lawrence County High
Lawrenceburg, TN
05.2007

Skills

  • Effective Customer Communication
  • Customer Relations
  • Financial services
  • Professionalism and strong work ethic
  • Computer Proficiency
  • Communication skills
  • Notary Public
  • NMLS

Timeline

Banking Center Manager, AVP

Old National Bank
11.2024 - Current

Relationship Banker II, AVP

Old National Bank/ CapStar Bank
06.2022 - Current

Relationship Banker

CapStar Bank
07.2017 - 06.2022

Personal Banker

Capital Bank
04.2009 - 07.2017

High School Diploma -

Lawrence County High

Similar Profiles

CREATE PROFILE
Kayla Self