Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Sellers

Cobleskill,NY

Summary

Social welfare professional with background in assessing client needs and administering public assistance programs. Known for fostering collaborative environments and achieving impactful results through adaptive problem-solving. Adept in case eligibility determination, and client advocacy, with focus on reliability and flexibility.

Overview

7
7
years of professional experience

Work History

Social Welfare Examiner

Schoharie County DSS
07.2023 - Current
  • Improved client satisfaction by conducting thorough assessments of social welfare eligibility and providing timely assistance.
  • Promoted a culture of continuous improvement within the department by actively participating in staff meetings and professional development opportunities.
  • Provided exceptional customer service, addressing client inquiries and concerns in a timely and empathetic manner.
  • Managed caseload of 450 (+/-) applicants, consistently reviewing income eligibility via statewide verification system.
  • Collaborated with other county program offices to provide applicants with additional supports to meet needs.
  • Reported findings of potential fraud to appropriate officials.
  • Assisted clients in navigating complex application processes, ensuring they received the appropriate benefits in a timely manner.
  • Assisted applicants in coordinating and referring to other appropriate social service agencies.
  • Managed sensitive client information with utmost confidentiality, adhering strictly to privacy regulations.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
  • Completed thorough interviews to minimize fraud, waste and abuse of welfare program.

Lead Caregiver

Schoharie County Child Development Council
10.2017 - 11.2018
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.
  • Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
  • Established daily routines to provide structure and predictability for children under care.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.
  • Documented children's growth and development.
  • Logged information regarding naps, feedings, and any medications administered.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Responded to inquiries from parents and guardians.

Education

Bachelor of Science - Applied Psychology

SUNY Canton
Canton, NY
05-2022

High School Diploma -

Sharon Springs Central School
Sharon Springs, NY
06-2013

Skills

  • Oral communication
  • Cross-cultural sensitivity
  • Interviewing techniques
  • Client assessment
  • Multitasking
  • Documentation skills
  • Conflict Resolution
  • Time management abilities
  • Adaptability
  • Child Development
  • Community Outreach
  • Needs Assessment
  • Problem-solving abilities

Timeline

Social Welfare Examiner

Schoharie County DSS
07.2023 - Current

Lead Caregiver

Schoharie County Child Development Council
10.2017 - 11.2018

Bachelor of Science - Applied Psychology

SUNY Canton

High School Diploma -

Sharon Springs Central School

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Kayla Sellers