Summary
Overview
Work History
Education
Skills
Certification
Certificates
Timeline
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KAYLA SEMANSKI

Summary

Experienced professional with a proven track record in coordinating support services for a pharmacy. Skill set includes exceptional problem-solving abilities, effective communication, and strong focus on customer service. Thrives in team collaboration and is adaptable to changing needs, consistently delivering results. Reputation for reliability and proactive approach to addressing challenges ensures meeting and exceeding goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Event Support Coordinator

Rite Aid
01.2023 - 04.2025
  • Reviewed weekly circulars for promotional accuracy, reducing discrepancies by 37% in FY24.
  • Worked closely with Category Management to create and maintain brick and mortar and Ecommerce promotional events.
  • Managed a Service Now inbox to resolve event-related question submitted across all Rite Aid and Bartell stores, including but not limited to: Clearance events, missing items from promotions, and incorrectly scanning items.
  • Reduced the average weekly Service Now count from 80 to 25 in FY24 and carried throughout FY25.
  • Tasked with multiple ad hoc requests each week, utilizing problem solving skills.


Virtual Social Media Manager

Terra-Cotta Floral Studios
09.2020 - 01.2023
  • Creating engaging content to catch the attention of potential customers.
  • Tracking social media engagement to identify high-performing ideas.
  • Responding to comments, posts, and questions.
  • Analyzing trends in social media posts and followers to maximize viewership.
  • Utilizing the best practices for SEO optimization to boost visibility.

Virtual Benefits Representative

American Income Life Insurance Company
04.2022 - 11.2022
  • Educating our nation’s veterans, and their families, on what they are entitled to regarding their permanent benefits.
  • Calling families to set appointments over zoom and following up to ensure appointment confirmation.
  • Assisting veterans in getting their affairs in order, which includes: wills, living wills, and the differences between life insurance policies.
  • Recruiting and interviewing candidates to fill open positions.

Retail Customer Service Associate

BG's Value Market
05.2015 - 07.2021
  • Trained and supervised 10+ employees to effectively multi-task in a fast-paced environment.
  • Organized paperwork, maintained files, filling office supplies, and assisting with correspondence.
  • Applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a high-level of confidentiality with business and customer information.
  • Documented conversations with customers via phone or in-person to track requests, problems, and solutions.
  • Handled large amounts of money and balanced the safe and cash drawers.

Education

Bachelor of Science - Business Administration, Marketing

Kutztown University of Pennsylvania
Kutztown, PA
05.2021

Skills

  • MS Office Suite
  • Google Workspace
  • Marketing Analytics
  • Problem-solving
  • Written and Verbal Communication
  • Documentation and recordkeeping
  • Team collaboration
  • Workload management
  • ServiceNow

Certification

Life and Fixed Annuities, Accident and Health: PA Resident License | 2022-05 - Present

Certificates

Google Ads Display

Google Analytics IQ

Timeline

Event Support Coordinator

Rite Aid
01.2023 - 04.2025

Virtual Benefits Representative

American Income Life Insurance Company
04.2022 - 11.2022

Virtual Social Media Manager

Terra-Cotta Floral Studios
09.2020 - 01.2023

Retail Customer Service Associate

BG's Value Market
05.2015 - 07.2021

Bachelor of Science - Business Administration, Marketing

Kutztown University of Pennsylvania

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KAYLA SEMANSKI