Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kayla Servin

Eielson Air Force Base

Summary

Dynamic and dedicated professional with a proven track record at House of the Rising Bum, excelling in exceptional customer service and effective time management. Skilled in espresso machine operation and fostering a positive team environment, I consistently enhanced customer satisfaction and loyalty through personalized service and creative beverage offerings.

Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista/Food Service Worker

House of the Rising Bum
05.2025 - 08.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.

Child and Youth Program Assistant

US Goverment
08.2023 - 10.2024
  • Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
  • Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
  • Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
  • Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
  • Developed and implemented fun, educational activities for children of varying ages.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Strengthened language development by incorporating storytelling, music, and drama into daily lessons.
  • Contributed ideas for continuous program improvements during staff meetings or professional development opportunities regularly attended.
  • Ensured adherence to health guidelines through proper food handling procedures during snack times or meal preparation activities.
  • Implemented creative arts activities that encouraged self-expression while also developing fine motor skills.

Food Service Worker

Shane's BBQ Rib Shack
02.2021 - 10.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.

Education

Mountain View
Stafford

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Order taking
  • Cash register operation
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • Excellent memory
  • Safe food handling practices
  • Food preparation
  • Hospitality service expertise
  • Coffee machinery
  • Professional demeanor
  • Coffee expertise
  • Quality control
  • Inventory management
  • Drink customization
  • Espresso preparation
  • Up-selling
  • Food running
  • Product upselling
  • SEMI-FLUENT IN [SPANISH]
  • Ordering procedures
  • Product displays
  • Cooking
  • Smoothie making
  • Table bussing
  • Graphic design
  • Team collaboration
  • Verbal and written communication
  • Workflow management
  • Recipe adherence
  • Solid problem solver
  • Coffee brewing
  • Tea expertise
  • Speedy and efficient
  • Espresso machine operations
  • Coffee and tea expertise
  • Menu design
  • Positive and professional
  • Adaptable and flexible
  • Reliable and dependable
  • Cleaning and sanitizing
  • Hospitality and professionalism
  • Coffee and tea preparation

Certification

Food Certification Card

Interests

  • Knitting and Crocheting
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail Im currently in college for gaming art and design
  • Baking
  • I enjoy helping others and giving back to the community
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking
  • Avid Reader
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Graphic Design
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Music
  • I like working with my hands and fixing things
  • Gym Workouts
  • I participate in low-impact exercises to strengthen core muscles
  • Digital Art and Animation
  • Animal Care
  • Video Game Design
  • Acting and Theater
  • I like trying new recipes and food trends
  • Drawing and Painting
  • Web Development and Design
  • Pilates
  • Designing and Printing 3D Models
  • Crafting and DIY Projects
  • Strategy Games
  • Reading
  • Fashion and Style
  • Bread Making
  • Cake Decorating
  • Personal Development and Self-Improvement

Timeline

Barista/Food Service Worker

House of the Rising Bum
05.2025 - 08.2025

Child and Youth Program Assistant

US Goverment
08.2023 - 10.2024

Food Service Worker

Shane's BBQ Rib Shack
02.2021 - 10.2022

Mountain View

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Kayla Servin