Kayla Shaffer
Strafford,MO
Summary
At MAP Drug Testing, streamlined processes and reduced turnaround times, enhancing client satisfaction and compliance with federal regulations. Demonstrated meticulous record-keeping and exceptional communication, effectively addressing client concerns and contributing to business growth. Excelled in problem-solving and teamwork, maintaining high confidentiality standards.
Overview
2
2
years of professional experience
Work History
DOT Drug Tester
MAP Drug Testing
09.2021 - 10.2023
- Streamlined internal processes to reduce turnaround time and ensure timely delivery of test results to clients.
- Identified and troubleshot technical issues related to laboratory procedures.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Ensured compliance with federal regulations through meticulous record-keeping and timely reporting of test results.
- Addressed client concerns promptly, providing expert guidance on interpreting test results and navigating regulatory requirements.
- Contributed to the development of compelling proposals for prospective clients seeking comprehensive drug testing solutions for their organizations.
- Managed caseloads effectively while maintaining high levels of confidentiality and professionalism throughout the entire process.
- Provided ongoing support to clients by addressing questions or concerns related to test results and offering guidance on potential next steps.
- Established strong rapport with clients through regular check-ins and updates regarding ongoing projects or changes in regulations impacting their operations.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06.2021
Skills
Meticulous Record-Keeping
Decision-making skills
Effective Communication
Data Entry
Maintaining confidentiality
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Multitasking Abilities
Reliability
Excellent Communication
Critical Thinking
Timeline
DOT Drug Tester
MAP Drug Testing
09.2021 - 10.2023
High School Diploma -
Yucaipa High School
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