Kayla Shaffer
Indianapolis,IN
Summary
Seasoned Patient Care Assistant with a proven track record at Dialysis Care Center, enhancing patient independence through dedicated support and dialysis protocol guidance. Expert in vital signs monitoring and fostering strong customer relationships. Demonstrates exceptional communication and patient care skills, significantly improving client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Care Assistant
Dialysis Care Center
Indianapolis, IN
11.2023 - 02.2024
- Monitored patient vital signs.
- Performed phlebotomy procedures to collect blood samples.
- Assisted in maintaining a clean and organized patient care environment to ensure the safety and well-being of patients and staff.
- Assist patients with transportation needs to and from the dialysis care center.
- Assist in monitoring and documenting patients' vital signs during dialysis treatments.
- Ensured timely coordination of patient schedules.
- Offer guidance on dialysis protocols, treatment options, and self-care practices to enhance patient independence.
Front Desk Attendant
Fifth Third Bank
Indianapolis, IN
08.2018 - 03.2022
- Built and nurtured strong customer relationships.
- Maintained a tidy and professional reception environment.
- Fostered a friendly environment by professionally greeting arriving guests.
- Answered phone calls and responded to customer inquiries professionally and promptly.
- Documented guest information adhering to contact tracing protocols.
- Provided support to team members by streamlining reporting processes and coordinating daily activities.
Customer Service Representative
Inktel Contact Center Solutions
Indianapolis, IN
09.2020 - 05.2021
- Provided assistance to address client needs.
- Delivered excellent customer service by handling change requests via telephone.
- Communicated key product benefits to enhance understanding.
- Confirmed payments, refunds, etc.
- Maintained superior customer service in technical queries.
- Developed scripts tailored for call center operations.
- Facilitated real-time communication through efficient handling of live chat interactions.
- Facilitated clear communication with customers and team members.
- Strengthened client relationships through proactive communication efforts.
- Maintained high customer satisfaction rates through diligent transcript compliance.
- Managed client grievances with professionalism.
- Monitored outcomes to confirm client satisfaction.
- Managed document processing operations with accuracy and efficiency.
- Implemented solutions to boost customer satisfaction and meet company objectives.
- Participate in training and development programs to enhance product knowledge and customer service skills.
- Identified patterns in complaints, suggesting improvements for customer satisfaction.
Certified Trainer
Chipotle Mexican Grill
Indianapolis, IN
08.2020 - 03.2021
- Facilitated supervisor efforts in preparing staff for roles.
- Completed evaluations successfully.
- Facilitated onboarding schedules for new team members.
- Maintained consistent compliance with structured routines.
- Maintained strict adherence to food safety standards.
- Conduct training sessions for new employees on food preparation and safety procedures.
- Created and executed training programs for new employees to maintain consistent and superior instruction at every site.
- Developed tailored training initiatives in cooperation with leadership.
- Solicited feedback from trainees and managers for program evaluation.
Education
Certificate - Medical Assistant
Indiana School of Phlebotomy
Indianapolis, IN07-2024
High School Diploma -
Providence Cristo Rey High School
Indianapolis, IN05-2018
Skills
Help Desk
Live Chat
Hospital Experience
Dialysis Experience
Vital Signs
Medical Records
Desktop Support
Medical office experience
Medical terminology
Patient care
Timeline
Patient Care Assistant
Dialysis Care Center
11.2023 - 02.2024
Customer Service Representative
Inktel Contact Center Solutions
09.2020 - 05.2021
Certified Trainer
Chipotle Mexican Grill
08.2020 - 03.2021
Front Desk Attendant
Fifth Third Bank
08.2018 - 03.2022
Certificate - Medical Assistant
Indiana School of Phlebotomy
High School Diploma -
Providence Cristo Rey High School
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