Kayla Sheehan
Raleigh,NC
Summary
Dedicated Associate Director applies 7 years of experience in client success operations. Manages large accounts and high-opportunity projects with an eye for efficiency and quality. Excellent team leader and analytical problem-solver.
Overview
11
11
years of professional experience
Work History
Associate Director-Global Key Accounts
Coleman Research
01.2022 - Current
- Led a high-performing team of 5-8 client managers, 5 associate client managers, and 25+ associates in facilitating expert connections for Big 3 Consulting firm accounts resulting in the largest account becoming the #1 revenue generator for the firm ($5MM+ in annual revenue)
- Conduct regular in-person and virtual client meetings to understand their needs, address concerns, discuss renewal opportunities, and upsell additional services
- Collaborate cross-functionally with sales, marketing, and product development teams to align client success efforts with organizational goals
- Analyze individual associate and account level KPIs on a daily basis to make informed decisions on new processes to create increased revenue growth and improved project performance
- Participated in a working group that established a new training program for all new associates and managers, personally delivered several of the trainings.
Senior Client Manager: Consulting-Americas
Coleman Research
08.2018 - 12.2021
Senior Associate-Client Management
Coleman Research
02.2017 - 07.2018
Client Services and Sponsorship Fulfillment Intern
Tri-City ValleyCats, Short Season A Affiliate of the Houston Astros
05.2016 - 09.2016
- Track and implement all benefits that are included in corporate marketing agreements across 100+ sponsors
- Document and maintain files of Proof of Performance for all sponsorship and media elements
- Coordinate various sponsored events, as well as pre-game activities such as ceremonial first pitch opportunities.
Public Speaking Instructor/Graduate Teaching Assistant
North Carolina State University, Communication Department
08.2014 - 05.2016
- Taught Public Speaking college-level courses for over 80 students.
- Strategically planned weekly lesson development to ensure completion of semester requirements
- Evaluated student progress regularly, providing constructive feedback for continuous improvement in public speaking abilities.
Director of Corporate Relations and Group Sales
Amsterdam Mohawks, Perfect Game Collegiate Baseball League
04.2013 - 08.2014
- Booked and sold premium group tickets to the local community and sponsors
- Supervised staff of 10 interns.
- Increased brand visibility through the planning and execution of high-impact corporate events and sponsorships.
Education
M.S. Communication -
North Carolina State University
Raleigh, NC05.2016
Bachelor of Arts - Communication Studies
University At Albany, State University of New York
Albany, NY12.2013
Skills
- Strategic Leadership
- Project Management
- Key Relationship Management
- Coaching and Mentoring
- Performance Management
- Client Service Optimization
Timeline
Associate Director-Global Key Accounts
Coleman Research
01.2022 - Current
Senior Client Manager: Consulting-Americas
Coleman Research
08.2018 - 12.2021
Senior Associate-Client Management
Coleman Research
02.2017 - 07.2018
Client Services and Sponsorship Fulfillment Intern
Tri-City ValleyCats, Short Season A Affiliate of the Houston Astros
05.2016 - 09.2016
Public Speaking Instructor/Graduate Teaching Assistant
North Carolina State University, Communication Department
08.2014 - 05.2016
Director of Corporate Relations and Group Sales
Amsterdam Mohawks, Perfect Game Collegiate Baseball League
04.2013 - 08.2014
M.S. Communication -
North Carolina State University
Bachelor of Arts - Communication Studies
University At Albany, State University of New York
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