Kayla Sheehan
Raleigh,NC
Summary
Dedicated Associate Director applies 7 years of experience in client success operations. Manages large accounts and high-opportunity projects with an eye for efficiency and quality. Excellent team leader and analytical problem-solver.
Overview
11
11
years of professional experience
Work History
Associate Director-Global Key Accounts
Coleman Research
Raleigh, NC
01.2022 - Current
- Led a high-performing team of 5-8 client managers, 5 associate client managers, and 25+ associates in facilitating expert connections for Big 3 Consulting firm accounts resulting in the largest account becoming the #1 revenue generator for the firm ($5MM+ in annual revenue)
- Conduct regular in-person and virtual client meetings to understand their needs, address concerns, discuss renewal opportunities, and upsell additional services
- Collaborate cross-functionally with sales, marketing, and product development teams to align client success efforts with organizational goals
- Analyze individual associate and account level KPIs on a daily basis to make informed decisions on new processes to create increased revenue growth and improved project performance
- Participated in a working group that established a new training program for all new associates and managers, personally delivered several of the trainings.
Senior Client Manager: Consulting-Americas
Coleman Research
Raleigh, NC
08.2018 - 12.2021
Senior Associate-Client Management
Coleman Research
Raleigh, NC
02.2017 - 07.2018
Client Services and Sponsorship Fulfillment Intern
Tri-City ValleyCats, Short Season A Affiliate of the Houston Astros
Troy, NY
05.2016 - 09.2016
- Track and implement all benefits that are included in corporate marketing agreements across 100+ sponsors
- Document and maintain files of Proof of Performance for all sponsorship and media elements
- Coordinate various sponsored events, as well as pre-game activities such as ceremonial first pitch opportunities.
Public Speaking Instructor/Graduate Teaching Assistant
North Carolina State University, Communication Department
Raleigh, NC
08.2014 - 05.2016
- Taught Public Speaking college-level courses for over 80 students.
- Strategically planned weekly lesson development to ensure completion of semester requirements
- Evaluated student progress regularly, providing constructive feedback for continuous improvement in public speaking abilities.
Director of Corporate Relations and Group Sales
Amsterdam Mohawks, Perfect Game Collegiate Baseball League
Albany, NY
04.2013 - 08.2014
- Booked and sold premium group tickets to the local community and sponsors
- Supervised staff of 10 interns.
- Increased brand visibility through the planning and execution of high-impact corporate events and sponsorships.
Education
M.S. Communication -
North Carolina State University
Raleigh, NC05.2016
Bachelor of Arts - Communication Studies
University At Albany, State University of New York
Albany, NY12.2013
Skills
- Strategic Leadership
- Project Management
- Key Relationship Management
- Coaching and Mentoring
- Performance Management
- Client Service Optimization
Timeline
Associate Director-Global Key Accounts
Coleman Research
01.2022 - Current
Senior Client Manager: Consulting-Americas
Coleman Research
08.2018 - 12.2021
Senior Associate-Client Management
Coleman Research
02.2017 - 07.2018
Client Services and Sponsorship Fulfillment Intern
Tri-City ValleyCats, Short Season A Affiliate of the Houston Astros
05.2016 - 09.2016
Public Speaking Instructor/Graduate Teaching Assistant
North Carolina State University, Communication Department
08.2014 - 05.2016
Director of Corporate Relations and Group Sales
Amsterdam Mohawks, Perfect Game Collegiate Baseball League
04.2013 - 08.2014
M.S. Communication -
North Carolina State University
Bachelor of Arts - Communication Studies
University At Albany, State University of New York