Kayla Shellenbarger
Customer Service and Management
Henderson,NV
Summary
Accomplished Assistant Manager with four years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
1st Assistant Manager/General Manager
Jimmy John's Gourmet Sandwiches
Henderson, NV
04.2017 - 02.2021
- Provides on the job training for new employees
- Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft
- Assists in the supervision of the preparation, sales, and service of food
- Forecasts food items. Estimates what amount of each food item will be consumed per shift. Supervises food preparation and service operations while on duty
- Assists in-shoppers during rush periods to ensure great service
- Perform all duties of In-shoppers and drivers
- Manages a staff of approximately 3 to 50 employees
- Assigns, oversees and evaluates work
- Recommends promotion, transfer, or termination of employees based on performance and restaurant efficiency
- Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness
- Ensure that every customer receives world-class customer service. Route deliveries and serve drivers to maximize delivery business and speed
- Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production). Completes Closing Procedures. Executes systems and procedures with 100% integrity and completeness. Completes daily and weekly paperwork
- Responsible for 100% of the cash drawers at all times during the shift
- Receives and stores product. Audits previous shift's systems and procedures for 100% integrity and completeness
- Completes preventive maintenance and upkeep on store's equipment and supplies
- Performs other related duties as required
Team Member/Cashier
Patissserie Manon
Las Vegas, NV
06.2015 - 10.2016
- Providing memorable customer service during daily customer interactions
- Preparation of food, including baking bread, decorating cookies, creating fresh offerings
- Sharing food knowledge with customers
- Cleaning, Food Safety, Safety, and Sanitation
- Day to day production, merchandising, and quality control of all department offerings
- Stocking, rotating, and merchandising department products
Education
High School Diploma -
Foothill High School
Henderson, NV 08.2011 - 06.2015
Skills
Employee performance evaluations
Recruiting and interviewing
Google Drive
Employee scheduling
Staff supervision
Sales growth
Training
Staff Management
60 WPM typing speed
Drawer management
Customer assistance
Customer service
Order fulfillment
Inventory management
Till counting
Transaction processing
Cash register systems
Currency counting
Stocking and replenishing
Coaching and mentoring
Money handling
Receipt and refund issuance
Basic math skills
Reports and documents
Order taking
Payment collection
Cleaning and sanitizing
Written and verbal communication
Time management skills
Timeline
1st Assistant Manager/General Manager
Jimmy John's Gourmet Sandwiches
04.2017 - 02.2021
Team Member/Cashier
Patissserie Manon
06.2015 - 10.2016
High School Diploma -
Foothill High School
08.2011 - 06.2015