Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Shipley

Tucson,AZ

Summary

Hello,


My name is Kayla Shipley, and I am actively seeking a part-time or full-time position where I can contribute my skills and experience in a dynamic and supportive environment. As a mother of three teenagers, I’ve honed my ability to balance multiple responsibilities, prioritize tasks effectively, and approach challenges with resilience and adaptability.


Over the years, I’ve gained diverse professional experiences, including roles in hospitality, caregiving, office administration, aesthetics, management, payroll, and scheduling. These experiences have equipped me with strong organizational, communication, and customer service skills, as well as a deep understanding of how to manage both people and operations efficiently.


After a year-long hiatus to care for my family following a tragic loss, I am eager to re-enter the workforce with a renewed sense of purpose and commitment. I am confident that my diverse background, combined with my ability to adapt quickly and thrive in different environments, will allow me to contribute positively to your team.


I would love the opportunity to discuss how my skills align with your company’s needs and explore how I can add value to your organization.


Thank you for considering my application. I look forward to the possibility of connecting with you.


Warm regards,
Kayla Shipley

Overview

13
13
years of professional experience

Work History

Eyelash Extension Artist

Self Employed
07.2021 - Current
  • Performed high-quality eyelash extension applications for a wide range of clients, offering customized styles based on individual preferences and eye shapes.
  • Built and maintained a loyal client base through exceptional customer service, creating a welcoming and professional environment to ensure repeat business and referrals.
  • Consulted with clients to assess their desired look, explained aftercare instructions, and recommended appropriate eyelash extension styles and materials.
  • Managed all aspects of business operations, including client scheduling, billing, inventory management, and marketing through social media and word-of-mouth.
  • Stayed current on industry trends and new techniques, regularly participating in professional development courses to maintain certification and enhance service offerings.
  • Maintained strict sanitation and hygiene standards in all procedures, ensuring a safe and professional environment for clients.
  • Handled administrative tasks, such as bookkeeping, marketing, and customer communications, ensuring smooth business operations and growth.

Housekeeping Supervisor

Sheraton
10.2021 - 09.2023
  • Supervised daily housekeeping operations for [number] guest rooms, ensuring the highest standards of cleanliness, organization, and guest satisfaction.
  • Managed and trained a team of [number] housekeeping staff, including assigning duties, monitoring performance, and providing coaching to ensure efficiency and quality standards.
  • Inspected guest rooms and public areas to ensure compliance with cleanliness and safety protocols, addressing any deficiencies promptly.
  • Developed and maintained cleaning schedules to ensure all areas were cleaned thoroughly and on time, coordinating with the front desk and maintenance teams for room readiness.
  • Ensured inventory control and ordering of cleaning supplies, managing budget constraints and minimizing waste while maintaining adequate stock levels.
  • Handled guest requests and complaints, resolving issues efficiently to ensure guest satisfaction and maintain a positive reputation for the establishment.
  • Implemented and enforced safety protocols and hygiene standards, including the proper handling of cleaning chemicals and equipment, ensuring compliance with company and health regulations.
  • Collaborated with other departments, such as maintenance and front desk, to optimize operational efficiency and enhance the guest experience.
  • Assisted in recruitment and staff retention by interviewing, hiring, and conducting performance evaluations, contributing to a positive team environment and high employee morale.

Front Desk Receptionist

Caring Senior Home
01.2016 - 04.2021
  • Managed front desk operations, serving as the first point of contact for visitors, residents, and staff, creating a welcoming and compassionate environment for all.
  • Answered phone calls, responded to inquiries, and directed calls to appropriate departments, ensuring clear communication and timely resolution of concerns.
  • Assisted in scheduling appointments and coordinating transportation for residents to medical appointments, activities, and social events, ensuring smooth logistical operations.
  • Maintained resident records and updated personal and medical information in the facility’s database, ensuring confidentiality and compliance with privacy regulations (HIPAA).
  • Greeted and screened visitors upon arrival, ensuring proper identification and providing visitor guidelines to ensure the safety and well-being of residents.
  • Handled incoming mail, packages, and deliveries, distributing items to residents or departments as needed, and logging packages for tracking purposes.
  • Monitored and tracked resident needs, such as medication reminders or special requests, and communicated these to nursing staff or management as appropriate.
  • Provided general administrative support, including filing, data entry, and maintaining office supplies, to ensure smooth day-to-day operations.
  • Ensured a positive experience for residents and families, responding to concerns or questions with empathy and professionalism, fostering trust and a supportive atmosphere.
  • Collaborated with caregiving staff, assisting in scheduling care services, coordinating family visits, and ensuring residents’ comfort and safety.

Caregiver

Private Caregiving Services
04.2012 - 08.2017
  • Provided compassionate, one-on-one care for clients in a home setting, offering assistance with activities of daily living (ADLs) such as bathing, dressing, grooming, and mobility support.
  • Monitored and assisted with medication management, ensuring timely administration and maintaining accurate records of medications and any changes in the client’s condition.
  • Assisted clients with meal planning and preparation, ensuring that meals were nutritious, tailored to specific dietary needs, and provided in a comfortable and safe environment.
  • Provided companionship and emotional support, engaging clients in meaningful conversation, activities, and social interactions to promote mental and emotional well-being.
  • Supported clients with mobility and physical therapy exercises, assisting with walking, stretching, and maintaining safe movement around the home to prevent falls or injuries.
  • Maintained a clean and safe environment, performing light housekeeping duties such as laundry, vacuuming, and organizing to ensure the client's living space was comfortable and hazard-free.
  • Tracked and documented clients’ health conditions and progress, noting any changes in physical, mental, or emotional status and communicating these to family members or healthcare professionals.
  • Worked closely with family members and healthcare teams to develop and implement individualized care plans that met the specific needs of each client.
  • Provided respite care for family members, offering relief while ensuring continuous care for clients, including overnight or extended care as needed.
  • Offered end-of-life care, providing comfort, dignity, and support to clients and their families during difficult times, in accordance with their wishes and care plans.

Education

GED -

Quintana learning center
Tucson, AZ
05.2010

Skills

  • Customer Service & Client Relations
  • Administrative & Organizational Expertise
  • Team Collaboration & Leadership
  • Caregiving & Senior Care
  • Marketing & Social Media
  • Multitasking & Problem-Solving
  • Adaptability & Flexibility
  • Microsoft Office
  • Appointment Scheduling
  • Data Entry
  • Payroll & Office Management
  • Staff Training
  • Time Management
  • Client Retention
  • Upselling Services
  • Hygiene & Sanitation
  • Communication & Professionalism
  • Attention to Detail
  • Task Prioritization

Timeline

Housekeeping Supervisor

Sheraton
10.2021 - 09.2023

Eyelash Extension Artist

Self Employed
07.2021 - Current

Front Desk Receptionist

Caring Senior Home
01.2016 - 04.2021

Caregiver

Private Caregiving Services
04.2012 - 08.2017

GED -

Quintana learning center

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Kayla Shipley