Kayla Shivji
Oklahoma City,OK
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Manager
Sharkey's Cuts For Kids
Oklahoma City, OK
08.2022 - Current
- Managing 3 salons
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Aligned procedures and protocols with changing business demands.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Conducted regular meetings with managers to discuss sales performance and provide guidance on improvement tactics.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Mentored and guided general managers on proper processes and methodologies.
- Managed staff to optimize brand expansion initiative productivity.
- Cultivated positive rapport with associates and team leadership.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized promotional events to generate interest in products or services offered by the company.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
Social Media Manager
Allison's Fun Inc
Norman, OK
11.2022 - 01.2023
- Managed the social media of Sharkey's cuts for kids, Altitude 1291, and Allison's fun inc.
- Managed the daily operations of all assigned social media accounts.
- Designed and edited promotional publications.
- Created engaging content for multiple social media platforms.
- Built and maintained corporate image, brand and identity.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Prepared monthly calendar to manage online content across multiple platforms.
Owner/CEO
Kayla Shivji LLC
, Virginia
08.2020 - 12.2021
- Life coaching and online course development.
- Collaborated with other owners on joint ventures and shared resources.
- Delegated work to staff, setting priorities and goals.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed sales presentations to promote product and brand benefits.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Analyzed industry trends to develop competitive strategies.
- Formed and sustained strategic relationships with clients.
Sales Representative
DoTERRA Essential oils (MLM)
Virginia Beach, VA
04.2017 - 12.2018
- Sold Essential oils and wellness products
- Handled all prospective client correspondence, including calls, emails and sms
- Identified sales opportunities and acted on leads
- Established and maintained relationships with customers
- Scheduled meetings with prospective customers
- Presented products to clients
- Provided outstanding customer service.
Owner/Seamstress
Sirens in the sun
Virginia Beach, VA
04.2015 - 12.2016
- Designed and created custom textile products for consumer purchase
- Sold apparel and other textile merchandise
- Resourced and documented materials (inventory)
- Customer service
- Packaging and shipping.
Key Holder/Sales Associate
Texas Treasures
Grapevine, TX
09.2012 - 02.2013
- Provided a comfortable retail experience
- Key responsibilities included: Inventory & stocking
- Opening and closing
- Cash management
- POS operations
- Customer service
- Phone operations.
Cashier/Customer Service
Blockbuster
Irving, TX
10.2012 - 01.2013
- Provided optimal customer service and entertainment recommendations
- Customer service
- Retail stocking
- POS/Cashier
- End of night tasks.
Roadside Assistant
Novo 1
Fort Worth, TX
07.2012 - 09.2012
- Investigated and resolved customer inquiries regarding roadside assistance and complaints in a timely and empathetic manner
- Problem solving
- Customer service
- Establishing and scheduling services
- Phone operations.
Barista
Barnes & Noble
Arlington, TX
06.2012 - 07.2012
- Customer-oriented barista responsible for preparing food and beverages, managing the cash register, cleaning, and opening/closing at the Barnes & Noble Cafe.
Key Holder/Sales Associate
Icing By Claire's
Chesapeake, VA
05.2012 - 06.2012
- Opening/closing
- POS & cash management
- Inventory
- Customer service
- Returns/Exchanges.
Receptionist/Shampoo Tech/Apprentice
Rudy & Kelly
Chesapeake, VA
08.2010 - 06.2012
- Handled many aspects of the salon, with a focus on customer experience
- Reception & administrative duties
- Assisted with client questions and complaints
- POS operations & cash management
- Documented sales, financial data, and other data
- Managed Front desk, stylists, and shampoo technicians
- Inventory & stocking
- Cleaning
- Opening/Closing
- End of month paperwork.
Sales Associate
C28
Virginia Beach, VA
02.2009 - 09.2010
- Provided an uplifting retail experience
- Greeting customers
- Recommending products
- Cashier
- Answering calls
- Managing Facebook
- Cleaning.
Education
Trade School in Cosmetology -
Norfolk Technical Center
05.2012
Skills
- Leadership
- Team management
- Administrative duties
- Graphic design
- Email marketing
- Customer service
- Website design
- Strategic planning
- Copywriting
- Training & development
- Store management
- Retail sales
- Office management
- Front desk
- Marketing
- Branding
- Content creation
- Blogging
- Management
- Sales management
- Content management
- Leadership development
Certification
Driver's License
Timeline
Social Media Manager
Allison's Fun Inc
11.2022 - 01.2023
Regional Manager
Sharkey's Cuts For Kids
08.2022 - Current
Owner/CEO
Kayla Shivji LLC
08.2020 - 12.2021
Sales Representative
DoTERRA Essential oils (MLM)
04.2017 - 12.2018
Owner/Seamstress
Sirens in the sun
04.2015 - 12.2016
Cashier/Customer Service
Blockbuster
10.2012 - 01.2013
Key Holder/Sales Associate
Texas Treasures
09.2012 - 02.2013
Roadside Assistant
Novo 1
07.2012 - 09.2012
Barista
Barnes & Noble
06.2012 - 07.2012
Key Holder/Sales Associate
Icing By Claire's
05.2012 - 06.2012
Receptionist/Shampoo Tech/Apprentice
Rudy & Kelly
08.2010 - 06.2012
Sales Associate
C28
02.2009 - 09.2010
Trade School in Cosmetology -
Norfolk Technical Center
Driver's License
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