Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Kayla Shockey

New Castle,Indiana

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized management with experience in fast-food restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

8
8
years of professional experience

Work History

Server

Buffalo Wild Wings
11.2022 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Producon Associate

Boar's Head Provision Company
04.2021 - 09.2022
  • Packaged meats, weighed product, sorted various products, and transported goods
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Demonstrated adaptability by quickly adjusting to changes in work schedules or job assignments based on fluctuating production demands.
  • Conducted routine inspections of incoming raw materials, ensuring optimal freshness and quality before processing began.
  • Adhered to all safety regulations, resulting in a reduced number of workplace accidents and injuries.
  • Ensured timely completion of orders by prioritizing tasks efficiently and adhering to strict deadlines.

Manager

IHOP
01.2020 - 04.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.

Manager

Bodega
05.2016 - 12.2019
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Handled team member cash outs, reported discrepancies and maintained precise financial records.
  • Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
  • Supported inventory management efforts by assisting with tracking stock levels and placing orders when necessary.
  • Responded promptly to any discrepancies identified during end-of-day balancing procedures, resolving issues effectively to prevent future occurrences.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Education

High School Diploma -

Richmond High School
Richmond, IN
05.2011

Skills

  • Computer literacy
  • Critical thinking
  • Time management
  • Cash Handling
  • Guest Engagement
  • Strong Work Ethic
  • Point of Sale (POS) system operation
  • Staff Management
  • Inventory control and record keeping
  • Shift Management
  • Food Service Background
  • Supervisory skills

Hobbies and Interests

  • Foraging
  • Drawing
  • Circus performance
  • Fire spinning/eating
  • Rescuing abandoned animals

Timeline

Server

Buffalo Wild Wings
11.2022 - 07.2024

Producon Associate

Boar's Head Provision Company
04.2021 - 09.2022

Manager

IHOP
01.2020 - 04.2021

Manager

Bodega
05.2016 - 12.2019

High School Diploma -

Richmond High School

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Kayla Shockey