Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Shockley

Huntington,WV

Summary

Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

10
10
years of professional experience

Work History

Customer Service Associate

Amazon
05.2022 - Current
  • Help a large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handle customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Manage to help customers get back into their account, after the account had been taken over by someone who is not them.

Lead Supervisor

Prestera Center
03.2014 - 12.2022
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Instructed employees on proper cleaning and sanitation of client homes and vehicles.
  • Created a schedule to maintain client homes each week
  • Processed payroll for each employee in my department


Education

High School Diploma -

Cabell Midland High School
Ona, WV
05.2012

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Customer Complaint Resolution
  • Complaint Handling

Timeline

Customer Service Associate

Amazon
05.2022 - Current

Lead Supervisor

Prestera Center
03.2014 - 12.2022

High School Diploma -

Cabell Midland High School

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Kayla Shockley