Kayla Shosho
Phoenix,AZ
Summary
Reliable and experienced Bar Manager with a proven track record of boosting customer satisfaction, streamlining operations, and enhancing team productivity. Skilled in creating inviting environments, building strong client relationships, and managing inventory to reduce waste and increase profitability. Adept at vendor negotiations and staff training, ensuring operational excellence in high-energy environments.
Overview
10
10
years of professional experience
Work History
Bar Manager
Majarles
12.2023 - Current
- Boosted customer satisfaction by implementing innovative bar management strategies
- Enhanced team productivity through effective scheduling and task delegation
- Streamlined inventory management for optimal stock levels and reduced waste
- Developed strong relationships with suppliers, negotiating favorable terms and pricing
Bar Manager
Phoenix Bourbon Room
07.2023 - 10.2023
- Designed and implemented profitable drink menus and inventory systems
- Increased staff efficiency through effective leadership and scheduling
- Strengthened client relationships through personalized service and promotions
Bartender
Hooters
03.2023 - 10.2023
- Delivered high-quality customer service, increasing satisfaction and loyalty
- Maintained compliance with health and safety regulations
- Built rapport with customers while managing a high-volume bar environment
Bar Manager
Augie's Sports Grill
01.2022 - 03.2023
- Trained associates on upselling and customer service best practices
- Efficiently managed bar operations, including opening and closing duties
- Developed a reputation for ensuring customer satisfaction and maintaining a clean environment
Bar Manager
JJ's Bar and Grill
02.2015 - 02.2020
- Created a positive atmosphere by leading team morale and customer interaction
- Managed vendor relationships, inventory control, and operational logistics
- Trained staff on efficient service standards and best practices
Education
Associate of Business Administration - undefined
Estrella Community College
Goodyear, AZSkills
- Bar & Restaurant Management
- Customer Relations & Satisfaction
- Inventory Management & Cost Control
- Staff Training & Leadership
- Sales Promotion & Strategy
- Vendor Relationship Management
Languages
Arabic: Native/Bilingual
English: Fluent
Timeline
Bar Manager
Majarles
12.2023 - Current
Bar Manager
Phoenix Bourbon Room
07.2023 - 10.2023
Bartender
Hooters
03.2023 - 10.2023
Bar Manager
Augie's Sports Grill
01.2022 - 03.2023
Bar Manager
JJ's Bar and Grill
02.2015 - 02.2020
Associate of Business Administration - undefined
Estrella Community College