Kayla Simmons
Montgomery,AL
Summary
Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible. Possess effective planning, organizational, communication, presentation and interpersonal skills.
Professional in quality assurance with strong skills in inspection, testing, and process optimization. Known for ensuring standards compliance and improving product consistency through collaboration and adaptability. Possess keen attention to detail, excellent problem-solving abilities, and commitment to team success. Reliable and flexible, consistently delivering high-quality results amidst changing requirements.
Overview
16
16
years of professional experience
Work History
Quality Control Inspector
Hanon Systems
08.2023 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Benefit Verification Specialist
ContinuumGlobal
08.2022 - 07.2023
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
Custodian
Kemco Systems
01.2018 - 06.2022
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Customer Support Representative
Express Employment
09.2016 - 12.2017
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints that the customer's might have had
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting the customer's bill
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
Poultry Processor
Kochs Food
05.2015 - 08.2016
- Maintained a clean work environment with regular sanitation of tools and equipment.
- Provided valuable input during process improvement discussions, leading to enhanced operational efficiencies.
- Placed poultry on scales to weigh and tag containers with individual package weight and contents.
- Inspected poultry product for defects and removed defective pieces from conveyor belt.
Quality Control Inspector
Allegiance Staffing Agency
08.2014 - 06.2015
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Assembly Line Worker
Jireh America
08.2011 - 07.2014
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
House Cleaner
Sodexo Healthcare
05.2009 - 07.2011
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Education
High School Diploma or Equivalent - High School Certificate of Competence Program
Sidney Lanier High
Montgomery, ALSkills
- Maintain patient confidentiality in accordance with regulations
- Effective Listening and Communication
- Possess effective planning, organizational, communication, presentation and interpersonal skill
Phone
cell, (334)425-5860
Timeline
Quality Control Inspector
Hanon Systems
08.2023 - Current
Benefit Verification Specialist
ContinuumGlobal
08.2022 - 07.2023
Custodian
Kemco Systems
01.2018 - 06.2022
Customer Support Representative
Express Employment
09.2016 - 12.2017
Poultry Processor
Kochs Food
05.2015 - 08.2016
Quality Control Inspector
Allegiance Staffing Agency
08.2014 - 06.2015
Assembly Line Worker
Jireh America
08.2011 - 07.2014
House Cleaner
Sodexo Healthcare
05.2009 - 07.2011
High School Diploma or Equivalent - High School Certificate of Competence Program
Sidney Lanier High
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