Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Simons

Goodyear,AZ

Summary

Results-focused Account Manager offering 14+ years of experience and demonstrated record of achievement in sales and customer relations. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

15
15
years of professional experience

Work History

Inside Sales Representative

United Rentals
10.2023 - Current
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Used CRM software to maintain detailed contact logs and account records.
  • Dispatched company trucks and managed vendors to ensure ontime pickups and deliveries.

Impounds Manger / Dispatcher

E-Z Towing & Recovery LLC
03.2022 - 10.2023
  • Oversee the intake, storage and release of impounded vehicles in all three yards at our location
  • Manage yard personnel and schedule yard activities as needed such as property retrieval, transloads, vehicles for fire dept donation and insurance adjusters/accident re-creation specialists
  • Handle all cash transactions and reconcile checks, debit and credit cards daily
  • Handle multiple phones lines simultaneously while assisting with ad dispatching trucks as needed for police and private tows

Key Account Manger

Transport Specialists
03.2020 - 04.2023
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked independently with minimal supervision.
  • Negotiated prices, terms of sales and service agreements.

Key Account Manager

DST LLC
12.2018 - 03.2020
  • Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Built relationships with customers and community to promote long term business growth.
  • Prioritized tasks and projects to meet tight deadlines.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed new business relationships and maintained existing through regular communications and effective account management.

Global Account Manager

C.H. Robinson Worldwide
01.2009 - 12.2018
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Education

High School Diploma -

Live Oak High School
Live Oak, CA
06.2000

Skills

  • Customer Relationship Management
  • Customer Needs Assessments
  • Critical Thinking
  • Pricing Strategies
  • Data Analytics
  • Lead Qualification
  • Shipping and Receiving Oversight
  • Route Planning

Timeline

Inside Sales Representative

United Rentals
10.2023 - Current

Impounds Manger / Dispatcher

E-Z Towing & Recovery LLC
03.2022 - 10.2023

Key Account Manger

Transport Specialists
03.2020 - 04.2023

Key Account Manager

DST LLC
12.2018 - 03.2020

Global Account Manager

C.H. Robinson Worldwide
01.2009 - 12.2018

High School Diploma -

Live Oak High School

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Kayla Simons