Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Simpson

New York,USA

Summary

Dynamic and results-driven professional with a proven track record in corporations, excelling in fast-paced environments. Demonstrates exceptional communication and problem-solving skills, consistently achieving sales goals and enhancing customer satisfaction while showcasing adaptability and a commitment to excellence in all tasks.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Lasorsa Chevrolet
Bronx, USA
11.2020 - Current
  • Directed customers to appropriate departments, enhancing service efficiency.
  • Notified staff of customer arrivals and facilitated introductions to sales personnel.
  • Received and routed incoming calls, addressing inquiries effectively.
  • Managed customer complaints, referring issues to designated staff for resolution.
  • Collected and entered customer data into computer systems and log sheets.
  • Executed clerical tasks to support seamless office operations.

Kitchen Crew

RAISING CANES
New York, USA
02.2024 - 01.2025
  • Able to work in a fast-paced environment, effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, ability to manage conflicts/difficult situations.
  • Able to lift up to 50 lbs.
  • Manager in training (Hipo)
  • The performance of all kitchen equipment, including work, is quick without losing accuracy.
  • Performance of all food safety requirements and practices.

Front Desk Concierge

Kent Security Services Inc.
New York, New York
09.2022 - 10.2023
  • Greeted guests with a warm and professional demeanor.
  • Coordinated guest requests with housekeeping and maintenance teams.
  • Prepared daily reports on occurrences, surveillance, and guest feedback.
  • Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
  • Answered telephone calls in a professional manner and directed calls to appropriate personnel.
  • Monitored the lobby area to ensure a clean environment that was conducive to business operations.
  • Implemented organizational performance initiatives, clearly communicating standards and requirements to my fellow concierges.

Remote Customer Care Agent

Floor and Decor
New York, New York
01.2022 - 10.2022
  • Assisted customers with inquiries and resolved issues efficiently via phone and email communications.
  • Educated customers on product features and usage guidelines.
  • Documented customer interactions accurately
  • Identified customer needs and provided appropriate solutions.
  • Communicated with suppliers to resolve order discrepancies and delivery issues.
  • Collaborated with all Store Sales teams to align order fulfillment with customer needs.
  • Reviewed customer orders and ensured accuracy of product descriptions, quantity, pricing, and delivery dates.

Sales Associate

CVS
New York, USA
12.2021 - 01.2022
  • Performance of sales and register transactions including ringing purchases, processing of cash and credit payments, and counting of money.
  • Solve problems that may arise for the guests to ensure their happiness.

Bridal Stylist

Davids Bridal
Manhattan, USA
08.2019 - 07.2020
  • Able to stand for a long duration of time
  • Attended to and fitted guests in dressing rooms (including clipping of gowns, and measuring and fitting undergarments to customers).
  • Provided information to guests upon colors, cuts, and a variety of our styles to best fit their likes.
  • Luxury boutique etiquette applied directly.

Cashier

CENTURY 21
New York, USA
10.2018 - 03.2019
  • Ensure each customer receives outstanding customer service through the provision of a friendly environment, high standards, and solid product knowledge.
  • Maintained awareness of all promotions and advertisements.
  • Accurately and efficiently processed transactions, and accurately maintained cash in registers.
  • Educated each customer about the benefits of having a company credit card, and exceeded quarterly goals.

Education

HIGH SCHOOL DEGREE -

URBAN ASSEMBLY MAKER ACADEMY
NEW YORK, NEW YORK
06.2018

Skills

  • Excellent written and oral communication skills
  • Reliability and punctuality
  • Ability to identify complex problems
  • Craft creative solutions
  • Adaptability
  • Flexibility
  • Organization
  • Adherence to guidelines
  • Interpersonal skills
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Fluent English

Timeline

Kitchen Crew

RAISING CANES
02.2024 - 01.2025

Front Desk Concierge

Kent Security Services Inc.
09.2022 - 10.2023

Remote Customer Care Agent

Floor and Decor
01.2022 - 10.2022

Sales Associate

CVS
12.2021 - 01.2022

Front Desk Receptionist

Lasorsa Chevrolet
11.2020 - Current

Bridal Stylist

Davids Bridal
08.2019 - 07.2020

Cashier

CENTURY 21
10.2018 - 03.2019

HIGH SCHOOL DEGREE -

URBAN ASSEMBLY MAKER ACADEMY

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