Kayla Choate
Orthodontic Assistant
Wilmington,DE
Summary
Experienced certified dental assistant specializing in orthodontics . 8+ years of experience. Focused, detailed oriented, team-player, in pursuit of enriching and enhancing my career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Orthodontic Clinical Assistant
Stoutland And Hayes Orthodontics
Chadds Ford, PA
10.2017 - Current
- Specializing in all areas of orthodontics
- CAD/CAM
- Itero (3D) scanning
- Invisalign clinical check
- Treatment consults
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared patient for orthodontist and performed complex tasks such as tightening braces and conducting preliminary examinations.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Typed patient data into computer system while following privacy laws and maintaining high level of accuracy.
- Educated patients on pre-surgical instructions and post-surgical care.
- x-rays, photographs and impressions of patients' teeth and mouth.
- Set appointments and made follow-up calls.
Endodontic Dental Assistant
Woodlyn Dental
Ridley Park , PA
08.2014 - 08.2017
- Lead Endo assistant
- Itero scanning
- 3D design
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Endo, ortho, cosmetic, general, crown and bridge, implants and dentures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Customer Service Manager
Just Ice Cream
Aston , PA
07.2010 - 08.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with requests to resolve problems.
- Inventory
Education
Some College (No Degree) - Psychology
Cabrini University
Wayne, PACertified Dental Assistant - Dental Assisting
Harris School of Business
Wilmington, DE01.2014
Skills
- Clear Aligners
- CAD/CAM
- Team work
- Problem solving
- Digital dental
- Customer service
- Patient relations
- Communication
- Computer software
- Invisalign
- Clinical and Operational Judgement
- Updating Medical Records
- Transcription and Dictation
- Diagnostic Testing
- X-Ray Processing
- Completing Insurance Forms
- Problem Anticipation and Resolution
- Patient Health Information Access
- Medical Coding
- CAD Drawings
- Computers and Technology
- Data Entry
- Time Management
- Building Customer Trust and Loyalty
Certification
- RDA - Registered Dental Assistant
- COA - Certified Orthodontic Assistant
- Dental Radiology
- CPR/First Aid
Timeline
Orthodontic Clinical Assistant
Stoutland And Hayes Orthodontics
10.2017 - Current
Endodontic Dental Assistant
Woodlyn Dental
08.2014 - 08.2017
Customer Service Manager
Just Ice Cream
07.2010 - 08.2014
Some College (No Degree) - Psychology
Cabrini University
Certified Dental Assistant - Dental Assisting
Harris School of Business
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