Kayla Sledd
Radford,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager for continual learning. Familiar with NACHA rules and regulations.
Overview
11
11
years of professional experience
Work History
Deposit Operations Specialist
American National Bank
10.2021 - Current
- I completed Epay Resources NACHA AAP Prep webinar training April 2023-October 2023 learning regulations, timeframes for returns and SEC codes. I attended Payments University training conferences and Epay conferences to continual my learning.
- Complete Written Statement of unauthorized ACH debit disputes and give provisional credit on customers account.
- Complete chargebacks for the bank,notifying branches and fraud department of suspicious checks and large dollar amounts.
- Work with fraud department closely on fraud events sent by branches returning fraudulent checks, verifying affidavits are completed correctly, placing accounts in no post to protect customers accounts and reduce bank loss.
- Conducted thorough investigations into complex issues or discrepancies related to deposits, resolving issues promptly while maintaining high levels of customer satisfaction.
- Monitored and verified suspicious activity on customer accounts.
- Maintained friendly and professional customer interactions.
- Ensured timely resolution of customer inquiries by working closely with customer service representatives and other departments as needed.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Teller
American National Bank
08.2020 - 10.2021
- Opening Checking and savings accounts
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Received loan and utility payments, sending funds to correct destinations.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
Teller
Atlantic Union Bank
06.2013 - 08.2020
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with banking needs and inquiries.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Educated customers on use of banking website and mobile apps.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Education
Associate of Arts - Psychology
Liberty University
Lynchburg, VA11.2010
Skills
- Time Management
- Attention to Detail
- Continuous Improvement Mindset
- Ability to work independently
- Strong organizational skills
- Ability to meet deadlines
- Team Cooperation
- Activity monitoring
Timeline
Deposit Operations Specialist
American National Bank
10.2021 - Current
Teller
American National Bank
08.2020 - 10.2021
Teller
Atlantic Union Bank
06.2013 - 08.2020
Associate of Arts - Psychology
Liberty University
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