Kayla Smith
Florissant,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Easy at adapting to new environments and always willing to learn new things. I am looking for a position where I can challenge myself, learn, and also prove my hard-working ability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Person
Residential Options
10.2022 - Current
- Maintained clean, safe, and well-organized environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Administered medication as directed by physician.
- Transported clients to medical and dental appointments to provide support.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cashier
Walmart
11.2020 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Direct Support Person
Beverly Farm
08.2019 - 10.2020
- Maintained clean, safe, and well-organized environment.
- Assisted disabled clients to support independence and well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Server
Cracker Barrel
08.2017 - 09.2018
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Mccluer North High School
Florissant, MO05.2019
Skills
- Compassionate Client Care
- Client Support
- Charting Medication Administration
- Product Knowledge
- Communication Skills
- Active listening
Certification
DSP CERTIFICATION
CPR CERTIFICATION
MEDICATION ADMINISTRATION
Timeline
Direct Support Person
Residential Options
10.2022 - Current
Cashier
Walmart
11.2020 - 04.2022
Direct Support Person
Beverly Farm
08.2019 - 10.2020
Server
Cracker Barrel
08.2017 - 09.2018
High School Diploma -
Mccluer North High School
DSP CERTIFICATION
CPR CERTIFICATION
MEDICATION ADMINISTRATION
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