Kayla Smith

Rent To Own Services

10.2019 - Current

Answered phone with friendly greeting to create positive inbound calling experience for customers.
Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Monitored sales rep inbound/outbound call tapes to ensure they followed standard operating procedures during calls to ensure customer safety.
Demonstrated strong problem-solving skills by resolving customer issues during first call.
Recorded customer interactions, inquiries and comments in customer service database for traceability.
Developed in-depth understanding of product features and services to offer comprehensive support.
Followed standard operating procedures when handling customer problems and complaints.
Built positive relationships with customers by providing exceptional customer service.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cross-trained and provided backup support for organizational leadership.

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