Kayla McManus
Kershaw,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
SC House Calls
09.2022 - 10.2023
- Improved patient outcomes by developing and implementing comprehensive clinical programs and initiatives.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Facilitated the integration of new technologies into clinical workflows to improve patient care quality and efficiency.
Scribe
South Carolina Ear, Nose, And Throat
10.2019 - 10.2021
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions.
- Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
- Collaborated with physicians to review and edit medical documents for accuracy and compliance with industry standards.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
Medical Billing Specialist
South Carolina Ear, Nose, & Throat
10.2018 - 10.2019
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
Medical Assistant
South Carolina Ear, Nose, And Throat
01.2016 - 10.2018
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
Allergy Technician
South Carolina Ear, Nose, And Throat
09.2015 - 12.2015
- Enhanced patient comfort by conducting thorough allergy testing procedures and providing clear explanations.
- Improved clinic efficiency by maintaining a well-organized and sanitary work environment, ensuring timely processing of patients.
- Assisted in the accurate diagnosis of allergies by performing skin prick tests, intradermal tests, and patch tests on patients.
- Supported physicians in creating personalized treatment plans for patients with allergies and asthma-related conditions.
- Reduced patient wait times through efficient scheduling and streamlined check-in processes.
- Increased patient satisfaction by addressing concerns and answering questions related to allergy testing procedures.
- Ensured accuracy in test results by properly documenting patient information and test outcomes in electronic medical records systems.
Education
High School Diploma -
Andrew Jackson High School
Kershaw, SC12.2008
Skills
- Multidisciplinary Team Collaboration
- Process Improvements
- Progress Monitoring
- Unit Administration
- Patient Records Administration
- HIPAA Compliant
- Clinical Leadership
- Staff Training
- Data Entry
- Call Management
- [Software] CRM System Proficiency
- Critical Thinking
- Conflict Mediation
Certification
Certified Medical Assistant
Adult/Child/Infant CPR & First Aid & AED certified
Timeline
Clinical Coordinator
SC House Calls
09.2022 - 10.2023
Scribe
South Carolina Ear, Nose, And Throat
10.2019 - 10.2021
Medical Billing Specialist
South Carolina Ear, Nose, & Throat
10.2018 - 10.2019
Medical Assistant
South Carolina Ear, Nose, And Throat
01.2016 - 10.2018
Allergy Technician
South Carolina Ear, Nose, And Throat
09.2015 - 12.2015
High School Diploma -
Andrew Jackson High School