Kayla Smith
Lawton,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Housekeeping Lead
Jim Taliaferro Community Mental Health Center
Lawton, OK
05.2023 - Current
- Performed daily inspections of all assigned areas to ensure cleanliness and safety standards were met.
- Maintained inventory of cleaning supplies, equipment, and linens for housekeeping staff.
- Monitored the performance of staff members and provided feedback on their work.
- Assisted in training new housekeepers in proper use of chemicals, cleaning techniques, and safety procedures.
- Supervised staff during shifts to ensure that tasks were completed efficiently and on time.
- Resolved customer complaints promptly and professionally while ensuring guest satisfaction goals were achieved.
- Conducted regular meetings with housekeeping staff to discuss changes or updates in policies or procedures.
- Ensured compliance with OSHA regulations related to health and safety within the department.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
PCA
The chateau of lawton
Lawton, OK
02.2022 - 12.2022
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
Front Desk Receptionist
Motel 6
Williston, SD
07.2019 - 08.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
Front Desk Receptionist
Landmark suits
Williston, ND
01.2018 - 07.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Prepared detailed audit reports at the end of each shift.
Crew Member
McDonald's
Williston, ND
03.2019 - 06.2019
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05-2016
Skills
- Sanitation Standards
- Task Delegation
- Chemical Handling
- Workload prioritization
- Laundry Management
- Waste disposal
- Customer service-focused
- Strong leadership
- Team building expertise
- Restroom detailing
- Guest Relations
- Security awareness
- Strong Work Ethic
- Professional Appearance
- Supply Stocking
- Greeting guests
- Quick Learner
Timeline
Housekeeping Lead
Jim Taliaferro Community Mental Health Center
05.2023 - Current
PCA
The chateau of lawton
02.2022 - 12.2022
Front Desk Receptionist
Motel 6
07.2019 - 08.2021
Crew Member
McDonald's
03.2019 - 06.2019
Front Desk Receptionist
Landmark suits
01.2018 - 07.2019
High School Diploma -
Hesperia High School
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