Kayla Smith
Las Vegas
Summary
Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.
Overview
12
12
years of professional experience
Work History
Front Office Receptionist
Integrative Veterinary Hospital
06.2022 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Performed physical assessments, recorded observations in the computer system.
- Restrained pets of all sizes and temperament.
- Explained common vaccines and vaccination protocols to clients.
- Assisted in preparing estimates for procedures and discussed financial commitments with clients in line with hospital financial policies.
- Cared for all surgical materials and equipment, and kept the operating room properly stocked and prepared for surgery
Front Office Assistant
Changing Minds Psychiatry
03.2018 - 04.2021
- Updated business forms to streamline processing and improve efficiency
- Received and screened high volume of internal and external communications
- Updated office calendars with new appointments and accommodated last-minute schedule changes
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
- Managed customer complaints and rectified issues to complete satisfaction
- Managed reception and lobby area, greeted visitors and responded to requests for information
- Monitored office inventory to maintain adequate supply levels and order products
- Collected copays and account balance payments and updated account records
- Provided clerical support to all team members to improve office efficiency and enhance productivity
- Produced professional and error-free letters, presentations and spreadsheets
- Sorted and distributed nine employees mail with accuracy and efficiency, filed specified mail and handled shipment issues
- Kept reception area clean and organized to offer positive first impression to every visitor
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Created professional memoranda, letters and copy for psychiatrist and psychotherapist’s meeting expected deadlines for distribution
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Set travel arrangements and gathered documents for management and executive staff meetings and trips
- Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes
Manager
Round Table pizza
10.2012 - 03.2018
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Increased productivity by10% and reduced material waste50% by consistently seeking efficiencies
- Executed new training initiative to improve skills and develop leaders from within
- Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed
Education
GED -
Natomas High School
Sacramento, CA06-2011
Skills
- Scheduling and calendar management
- Billing and Invoicing
- Document control
- Listening skills
- Hospitality services
- Cash transactions
- Microsoft Office
- Keenness of insight
- Administrative skills
- Analytical mastery
- Conflict management
- Effective planning
- Data entry
- Conflict resolution
- Marketing tactics
- Spreadsheet development
- Data organization
- Business writing
- Attendance records preparation
- CRM and office management software
- Advanced MS Office Suite knowledge
- Meeting logs management
- Patient charting
- Administrative support
- Copying medical records
- Inventory control
- Expense reporting
- Inventory supplies
- Records management systems
- Billing and coding
Hobbies and Interests
My Children, My Dogs, Hiking
Accomplishments
- Re-organized something to make it work.
- Developed or implemented new procedures or systems.
Timeline
Front Office Receptionist
Integrative Veterinary Hospital
06.2022 - Current
Front Office Assistant
Changing Minds Psychiatry
03.2018 - 04.2021
Manager
Round Table pizza
10.2012 - 03.2018
GED -
Natomas High School
Similar Profiles
XENA MEHAREYXENA MEHAREY
Veterinary Receptionist at London Integrative Veterinary ServicesVeterinary Receptionist at London Integrative Veterinary Services
Lauren NeugebauerLauren Neugebauer
Veterinary Technician at Roots Integrative Veterinary CareVeterinary Technician at Roots Integrative Veterinary Care
Alana BoussieAlana Boussie
Holistic Veterinary Technician – Patient Education at Integrative Veterinary ServicesHolistic Veterinary Technician – Patient Education at Integrative Veterinary Services