Kayla Smith
Tallahassee,FL
Summary
Personable and energetic, bringing positive attitude with a strong focus on team collaboration and bringing energy to rest of the staff. Almost four years of experience in the industry with knowledge of food service operations and profficiency at learning menu items and delivering orders efficiently. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Runner/Server/Bartender
Marsala Italian Restaurante
05.2021 - Current
- Managing the delivery of over 30 different entrees, pizzas, soups, salads, and appetizers with precision and care.
- Demonstrates exceptional customer service skills by maintaining a friendly and welcoming demeanor, ensuring all patrons' dining needs are met to high standards.
- Ensuring all customers have everything they would like to enjoy their meals as well as maintaining a friendly and welcoming attitude with all customers, regardless of their actions or words.
- Responsible for prepping, cleaning, and ensuring full cleanliness of the salad station throughout the shift.
- Checking that every entree, pizza, salad, soup, dessert, and drinks are correct to the wants of the customer and are presentable to the standards of the restaurant.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to details or to my guests.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Food Runner/Hostess
Bowden's in College Town
09.2024 - Current
- Similar to requirements and skills used in my previous job.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Efficiently and professionally move through large crowds while brining out entrees when the setting of this restaurant becomes more of a standing-room only bar.
- Assists all staff positions including bussing tables, refilling sauces, tidying up server station, and restocking bathrooms when all other responsibilities are met.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Effectively diffuse and handle situations with a guest who's expectations have not been met regarding our wait time.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma - International Baccalaureate
Fort Myers High School
Fort Myers, FL05.2024
Skills
- Time Management
- Customer Service
- Attention to Detail
- Problem Solving
- Communication
- Efficiency
- Multi-tasking
- Teamwork and collaboration
- Strong work ethic
- Quick learner
Certification
- ServSafe Food Handler's Certification
Timeline
Food Runner/Hostess
Bowden's in College Town
09.2024 - Current
Food Runner/Server/Bartender
Marsala Italian Restaurante
05.2021 - Current
High School Diploma - International Baccalaureate
Fort Myers High School
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