Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Smith

Houston,TX

Summary

Dynamic and results-driven professional with extensive experience at Areas USA, excelling in customer service and upselling techniques. Proven problem solver with strong data analysis skills, consistently enhancing guest satisfaction and boosting sales. Adaptable and effective communicator, recognized for delivering exceptional service in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server / Bartender

Areas USA
Houston, Texas
11.2023 - Current
  • Executed timely and professional delivery of food orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Utilized customer insights to elevate service standards and optimize menu offerings.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Executed various responsibilities simultaneously in dynamic setting
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Neatly sliced and pitted fruit for garnishing drinks.

Server

First Watch Daytime Cafe
Houston, Texas
10.2023 - 02.2025
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Customer Service Representative

Walmart call center
Houston, Texas
02.2022 - 10.2023
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.

Education

Some College (No Degree) - Accounting

Franklin University
Columbus, OH

Skills

  • Problem solving
  • Data analysis
  • Effective communication
  • Time management
  • Adaptability
  • Cash handling
  • Inventory management
  • Upselling techniques
  • Customer service
  • Call center experience

Certification

  • food handler certification
  • tabc license

Timeline

Server / Bartender

Areas USA
11.2023 - Current

Server

First Watch Daytime Cafe
10.2023 - 02.2025

Customer Service Representative

Walmart call center
02.2022 - 10.2023

Some College (No Degree) - Accounting

Franklin University

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Kayla Smith