Kayla Smith
Chicago,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
S.E.C.A (Special Education Class Assistant) Cluster 6th-8th Grade
Chicago Public Schools
08.2023 - 05.2025
- Guided students with special needs in academic and daily life activities.
- Oversaw operational schedule to support emotional and behavioral stability of high-needs students.
- Encouraged self-sufficiency in social and educational aspects for future success.
- Supported classroom management efforts by enforcing school policies and maintaining high standards for behavior among students.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
SPED Instructional Aide
A.E.R.O District/P.R.I.D.E Alternative School
01.2021 - 06.2023
- Collaborated on lesson plan development while adhering to IEP requirements.
- Guided students in maintaining focus and completing assignments effectively.
- Created a stable atmosphere through Nonviolent Crisis Intervention strategies including P.B.I.S and M.T.S.S.
- Provided support during classes, group lessons, and classroom activities.
W.I.C Associate
Catholic Charities
12.2020 - 05.2021
- Assisted clients with food vouchers and social work appointments.
- Resolved client inquiries regarding WIC eligibility and benefits.
- Tracked and maintained inventory for program services effectively.
- Coordinated services to ensure comprehensive support for clients.
Customer Service Rep
University of Chicago/Bon Appetit
01.2019 - 06.2020
- Completed requisitions for campus stores to ensure inventory availability.
- Resolved customer conflicts, enhancing satisfaction and loyalty.
- Fostered a welcoming atmosphere for University of Chicago community members.
Lead Server/Cafeteria Manager
Gourmet Gorilla/Legal Prep/ACE Amandla
09.2017 - 12.2018
- Logged and ordered weekly supply inventory to ensure availability.
- Led daily cafeteria and kitchen operations for over 300 students, enhancing efficiency.
- Managed transactions through POS systems, maintaining financial integrity.
- Communicated effectively with administration to support operational requirements.
Education
Registered Behavioral Technician -
National Louis University
Chicago, IL11-2025
High School Diploma - General Studies
Hyde Park
Chicago, IL06.2015
Skills
- Educational support services (SPED)
- Classroom facilitation
- Maintaining confidentiality standards
- Customer relations and order processing
- Effective time management
- Problem-solving skills
- Cashier operations
- Food assembly and service expertise
- Patient approach
- Multicultural awareness
Accomplishments
- Observed students and documented social, emotional, motor skill, and intellectual developments.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Helped train 2 new teaching assistants and teaching aides SY 24-25.
LANGUAGES
English
Beginner’s Spanish
Certification
- Licensed Paraprofessional Educator - IEIN#1243961 2021/Jun 2027
- RBT-Registered Behavior Technician - Currently In-Training - National Louis University
Timeline
S.E.C.A (Special Education Class Assistant) Cluster 6th-8th Grade
Chicago Public Schools
08.2023 - 05.2025
SPED Instructional Aide
A.E.R.O District/P.R.I.D.E Alternative School
01.2021 - 06.2023
W.I.C Associate
Catholic Charities
12.2020 - 05.2021
Customer Service Rep
University of Chicago/Bon Appetit
01.2019 - 06.2020
Lead Server/Cafeteria Manager
Gourmet Gorilla/Legal Prep/ACE Amandla
09.2017 - 12.2018
Registered Behavioral Technician -
National Louis University
High School Diploma - General Studies
Hyde Park
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