Summary
Overview
Work History
Education
Skills
Timeline
Generic
KAYLA Smithwick

KAYLA Smithwick

Owasso,OK

Summary

Client Service Representative with 3 years of experience providing front desk support in a busy veterinary clinic. Skilled in building positive client relationships, delivering exceptional customer service, and managing high-volume administrative tasks in fast-paced environments. Known for strong interpersonal skills, high energy, and a collaborative work style, with hands-on experience assisting in animal care and ensuring a welcoming, efficient client experience.

Overview

7
7
years of professional experience

Work History

VA/CSC

Banfield Pet Hospital
01.2022 - Current
  • Answering phones
  • Scheduling clients
  • Sending and receiving patient records
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gathering and performing lab work from patients including:

Bloodwork

-Intestinal fecal parasite exam

-Ear swabs

-Urine

-Tonometry

-Skin cytology

-Assist with restraint of patients

-Cleaning and maintaining work environment & machinery

CAN/CTA

Bailey Medical Center
01.2019 - 12.2021
  • Assist patients with panic activities such as walking, eating and drinking.
  • Encourage a positive healing environment
  • Worked well in a team setting, providing support and guidance.

Psych Tech

State Hospital north
04.2018 - 11.2018
  • Maintain a calm healing atmosphere for patients.
  • Assist with activities of daily living
  • Regulate safe access to daily supplies.

Education

High-school - General Education

Guajome Park Academy
Vista, CA
04.2011

Skills

  • Great customer service skills
  • Energetic
  • Caring
  • Trained in fear-free pet restraint
  • Interpersonal skills
  • Friendly, positive attitude

Timeline

VA/CSC

Banfield Pet Hospital
01.2022 - Current

CAN/CTA

Bailey Medical Center
01.2019 - 12.2021

Psych Tech

State Hospital north
04.2018 - 11.2018

High-school - General Education

Guajome Park Academy