Kayla Snipes Lee
Fultondale,AL
Summary
A hardworking and reliable individual focused on going above and beyond to support and to help others meet their needs. Trained in providing and offering a top-notch patient service experience. Motivated to continue to learn and grow in my profession.
Overview
15
15
years of professional experience
Work History
Diagnostic Clinic Technician
University of Alabama at Birmingham, AL(UAB)
04.2023 - Current
- To assist the x-ray technologist by triaging the patients, preparing patients records and stocking the rooms.
- To perform scheduling functions assist in the operation of the department to include: answering telephone calls received from clinics answering outside referring physicians.
- To reschedule patients due to equipment malfunction.
- To consistently demonstrate outstanding customer service to patients, visitors, physicians and staff.
- Schedule complex diagnostic appointments including MRIs and mammograms.
- communicate with patients regarding preparation instructions, and follow-up appoints
- collaborate with medical staff and departments to ensure efficient patient flow and minimize appointment delays.
- Schedule and coordinate MRI/biopsy appointment across four imaging si ensuring provider orders, and patient instructions are placed prior to scan.
- Verified imaging protocols (e.g., with/ without contrast), managed prep instructions, and provided education to patients to reduce no show rates.
- Managed a high volume call center environment while adjusting daily schedules for STAT orders, provider availability, and equipment downtime.
- Delivered excellent patient experiences and direct care.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
Patient Encounter Specialist
University of Alabama at Birmingham, AL (UAB)
12.2022 - 04.2023
- To perform a variety of specialized services in support of the operations of assigned clinic.
- To check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into the system.
- To check patients out of the clinic and perform patient follow-up as necessary.
- Collect, deposit and record clinic revenue.
- Respond to patient needs within the waiting room.
- Consistently demonstrate outstanding customer service to patients, visitors, physicians and staff.
- Followed all company policies and procedures to deliver quality work.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Scheduled hematology appointment upon doctors request.
Childcare Teacher II
UAB Child Development Center
03.2020 - 06.2021
- Create and implement lesson and activity plans that are developmentally appropriate.
- Maintain records on individual children including daily observations and details on activities, types of meals served, medications and first aid administered.
- Observe and document development through Teaching Strategies.
- Maintained compliance with the standards set by National Association for the Education of Young Children (NAEYC).
- Supervised and mentored part-time teachers.
- Developed relationships with parents and informed of child’s progression and milestones for educational requirements.
- Instruct and continuously guide children on proper hygiene practices and cleanliness procedures.
PreK-3 Teacher /Youth Program Coordinator
Bestow Early Learning Center
05.2013 - 03.2020
- Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning.
- Supported students emotionally, socially and academically with one-on-one care.
- Worked closely with struggling students to improve learning, eating habits and personal hygiene.
- Adapted teaching methods to connect with individual students, answer questions and provide personalized support.
- Promoted good nutrition for every student by preparing and serving healthy meals and snacks.
- Incorporated a wide range of activities and field trip opportunities to broaden the horizons of each child.
- Taught children how to be good students and citizens by setting ambitious expectations.
- Maintained a positive and encouraging learning environment with the use of positive reinforcement strategies.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Planned and coordinated educational cultural, and recreational programs for up to 60 children and youth, including field trips, Career week, and seasonal celebrations.
- Led annual events such as Girl Scout Investiture Ceremonies, camping trips, and childcare graduation programs.
- Organized camp orientation sessions, monthly troop meeting, and family engagement nights.
- Developed age- appropriate scheduling and activity calendars aligned with developmental milestones and program goals.
- Served as primary point of contact for parents, volunteers, and community partners to ensure smooth operations and event success.
- Fostered student curiosity and interest through creative hands-on activities.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Direct care staff
PHP of Alabama
08.2012 - 07.2014
- Administered medications.
- Assisted patients with personal hygiene such as bathing and dressing.
- Protected patients from injuries with appropriate restraints and the use of sedatives.
- Offered emotional support and encouragement to improve the treatment outcomes for psychiatric patients.
- Collected and recorded daily patient information, including observed behaviors, vital signs and treatment progress.
- Maintained a safe and orderly environment for each patient with clean, disinfected and well-organized rooms.
- Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.
Cashier
Southeastern Salvage Home Emporium
09.2010 - 10.2011
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Solved complaints by customers and issued credits for returned merchandise.
- Supported company shrinks and safety initiatives by remaining alert and accurately scanning merchandise for purchase.
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
- Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
- Increased sales of target items by employing excellent up-selling and communication skills.
Education
Associate of Applied Science - Childhood Education/Development
Lawson State Community College
Birmingham, AL12.2019
Skills
- Team leadership
- Strong organizational skills
- Innovative thinking
- Clear communication
- Analytical problem-solving
- Empathetic communication
- Strong ethical standards
- Committed to continuous learning
- Effective team collaboration
- Service excellence
- Prioritization and scheduling
- Appointment scheduling
- Patient care and education
Timeline
Diagnostic Clinic Technician
University of Alabama at Birmingham, AL(UAB)
04.2023 - Current
Patient Encounter Specialist
University of Alabama at Birmingham, AL (UAB)
12.2022 - 04.2023
Childcare Teacher II
UAB Child Development Center
03.2020 - 06.2021
PreK-3 Teacher /Youth Program Coordinator
Bestow Early Learning Center
05.2013 - 03.2020
Direct care staff
PHP of Alabama
08.2012 - 07.2014
Cashier
Southeastern Salvage Home Emporium
09.2010 - 10.2011
Associate of Applied Science - Childhood Education/Development
Lawson State Community College
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