Kayla Snow
Dayton,OH
Summary
Dynamic professional with a proven track record in customer service excellence and technical proficiency, notably at L Brands Inc. Expert in CRM software and skilled in creating positive customer experiences under stress. Demonstrates strong verbal communication and team collaboration, significantly enhancing customer satisfaction and operational efficiency. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Homemaker
Self
12.2019 - Current
- Performed light housekeeping duties related to child care such as laundry, tidying up play areas.
- Provided emotional support and encouragement to young children who were scared or anxious before medical procedures.
- Observed each child's individual needs and provided appropriate care accordingly.
- Created and maintained a safe, secure, and nurturing environment for the children in care.
- Created educational materials related to parenting skills, child development, health care.
- Provided emotional support, guidance and mentoring to young children living in residential care.
- Observed children's behavior closely in order to ensure safety and well-being of each individual child under watchful care.
- Performed light housekeeping duties related to childcare such as laundry, dishes, vacuuming.
- Provided child care services such as feeding, bathing and playing with children.
- Planned and implemented age-appropriate activities for children in a child care setting.
- Assisted with the development of individual child care plans for each child.
Customer Service Representative
L Brands Inc.
09.2020 - 12.2021
- Interacted with customers via live chat, addressing their inquiries, concerns and complaints in a professional and timely manner
- Demonstrated product knowledge, effectively explaining benefits and pricing to customers, resulting in increased customer satisfaction and sales
- Handled a high volume of chats while maintaining a positive and professional attitude
- Resolved customer issues by actively listening, emphasizing with their concerns and finding appropriate solutions
- Maintained accurate and detailed records of customer interactions, inquiries and resolutions using company software
- Assisted customers with billing inquiries, refunds and order cancellations, ensuring a pleasing customer experience
- Acted as a spokesperson for customers, effectively communicating customer needs and feedback to the company to assist in product enhancements and improvements
Retail Associate
Once Upon A Child
Beavercreek, OH
09.2017 - 11.2018
- Assisted customers in locating and selecting merchandise, providing product information and offering recommendations based on the needs of the customer
- Processed customer transactions accurately and efficiently using POS system, ensuring correct payment handling and providing receipts
- Handled customer concerns and complaints in an understanding and professional manner, resolving issues promptly to ensure customer satisfaction
Food Runner
Clancy's Tavern
Riverside, OH
09.2015 - 01.2017
- Delivered food orders from the kitchen to the appropriate tables in a timely and accurate manner
- Collaborated with servers and kitchen staff to prioritize and organize food orders
- Communicated with servers and customers to make sure any special requests or dietary restrictions were met
- Provided excellent customer service by addressing any concerns or inquiries promptly and professionally
- Assisted servers with taking orders promptly and accurately from customers and entering orders into the POS system
Education
High School Diploma -
Electronic Classroom Of Tomorrow
Skills
- Skilled in POS Software
- Customer Service Excellence
- Sales
- Efficient Workflow Under Stress
- Detail-Oriented Accuracy
- Strong Verbal Communication
- Effective Time Management
- Live chat
- Proficient in the use of Microsoft and Google software
- Microsoft PowerPoint
- Technical Proficiency
- Strong Customer Service Expertise
- Independent Work Skills
- Team Collaboration Skills
- CRM software
- Child care experience
- Childcare capabilities
- Skilled in working with special needs children
- Preschooler Care Knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Customer Service Representative
L Brands Inc.
09.2020 - 12.2021
Homemaker
Self
12.2019 - Current
Retail Associate
Once Upon A Child
09.2017 - 11.2018
Food Runner
Clancy's Tavern
09.2015 - 01.2017
High School Diploma -
Electronic Classroom Of Tomorrow
Similar Profiles
Angel Steven MartinezAngel Steven Martinez
Controls/Electrical Engineer at SelfControls/Electrical Engineer at Self
Kelsey BerryhillKelsey Berryhill
Homemaker at SelfHomemaker at Self
Debbie IngramDebbie Ingram
Resident Property Manager at SelfResident Property Manager at Self
Grace SimcoeGrace Simcoe
Burnout Recovery at SelfBurnout Recovery at Self
Aniruth GadeAniruth Gade
Project Manager at Infosys LimitedProject Manager at Infosys Limited