Kayla Soares
Flagstaff,AZ
Summary
Administrative Assistant at NAU Campus Health Services, adept in multitasking management and scheduling. Excelled in maintaining confidentiality and enhancing patient check-in efficiency. Mentored staff, showcasing leadership and prioritization skills. Demonstrated expertise in administrative operations, contributing to streamlined office functionality.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
NAU Campus Health Services
Flagstaff, AZ
06.2024 - Current
- Scheduled patient appointments with healthcare providers.
- Pleasantly welcomed patients, answered phone calls, and maintained front reception desk.
- Handled the scanning of sensitive medical documents while maintaining confidentiality.
- Confirmed and validated health insurance and active coverage for all visitors.
- Verified patient information during check-in to maintain accurate records.
- Assisted patients in completing required forms to ensure their information was up to date.
- Handled patient checkouts with accuracy, processing payments and copays efficiently.
- Mentored new staff, enhancing their understanding of office operations and protocols.
Lead Dental Assistant
Scott Darlington DDS
Flagstaff, AZ
09.2019 - 06.2024
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Ensured compliance with infection control policies and procedures.
- Provided support services such as stocking rooms with supplies, cleaning trays between patients.
- Sterilized instruments according to established guidelines and protocols.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
High School Diploma -
Land O Lakes High School
Land O' Lakes, FL05-2006
Skills
- Scheduling
- Prioritizing patients
- Multi-task management
- Phone call answering
- Data entry documentation
- Administrative operations
Timeline
Administrative Assistant
NAU Campus Health Services
06.2024 - Current
Lead Dental Assistant
Scott Darlington DDS
09.2019 - 06.2024
High School Diploma -
Land O Lakes High School
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