Summary
Overview
Work History
Education
Skills
Assessments
Work Availability
Work Preference
Timeline
Server

Kayla Sowers

Dayton,OH

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Server

Doubledays Grill & Tavern
11.2020 - Current
  • Responsible for positive interaction with guest.
  • Make sure each guest has an exceptional dining experience.
  • Setting up dining room to prepare for shift.
  • Help guest with choices from menu, beverages and alcohol.
  • Communicate with kitchen staff with order times, changes in orders as well as updates if running out of an item.
  • Check back in with guest, ensuring order is correct and they are satisfied.
  • Issuing checks and handling payments.

Production Clerk

Airborne Maintenance & Engineering Services
08.2019 - 06.2020
  • Responsible for keeping logs on all maintenance on aircrafts.
  • Entering data into computer system
  • Communicating with booth planners, supervisors, inspection as well as mechanics to ensure all paperwork is completely properly.
  • Gathering information sheets prior to receiving a new aircraft and setting up booth properly with aircraft numbers and setting up filing bins for paperwork.
  • Using spreadsheets to ensure every maintenance form is properly put into the computer system and counted for.
  • Closing packs for plane departure.

Staffing Specialist

Surge Staffing
12.2018 - 07.2019
  • Handling office recruitment policies and needs.
  • Conducting interviews for each individual who applies.
  • Assisting in on boarding process and forms
  • Conducting pre-employment drug screens, also random.
  • Communicating with businesses to update hiring needs.
  • Advertising staffing agency through job fairs, signs, phone calls, website.
  • Gathering new prospects.

Education

High school diploma -

Clinton-Massie High School
Clarksville, OH
05.2014

Skills

  • Microsoft Word
  • Excel
  • Computer skills
  • Customer service
  • Customer support
  • Multi-line phone systems
  • Restaurant Experience
  • Serving Experience
  • Recruiting
  • Interviewing
  • Office Management
  • POS
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Suggestive selling
  • Multitasking and organization

Assessments

  • Customer focus & orientation — Familiar
  • December 2021
  • Responding to customer situations with sensitivity
  • Full results: Familiar
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionHealthcare benefits401k match

Timeline

Server

Doubledays Grill & Tavern
11.2020 - Current

Production Clerk

Airborne Maintenance & Engineering Services
08.2019 - 06.2020

Staffing Specialist

Surge Staffing
12.2018 - 07.2019

High school diploma -

Clinton-Massie High School

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