Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Sowle

Elizabethtown,KY

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.


Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Youth Program Assistant

DFMWR CYS KOS
07.2021 - Current
  • Created safe, fun environment for children and teens attending programs.
  • Recommended activities, equipment and supplies for programs.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Assisted children with putting on coats and cold-weather gear before going outside.
  • Cared for children ages 6 weeks to 17 years in nurturing and age-appropriate way.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Consulted with families to discuss activities and behaviors of each child.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.

Style Consultant

Target
08.2019 - 03.2022
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Completed regular cycle counts and inventory audits.
  • Supported promotional plans by updating signage with price changes.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Greeted customers and helped with product questions, selections and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Key Holder

GAP
08.2017 - 10.2018
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Mentored new sales associates to contribute to store's positive culture.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked shelves.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Broke down boxes and disposed of trash.
  • Oversaw team of 5 employees.

Seasonal Retail Associate

Belk
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.

Education

No Degree - Phlebotomy Certification

Florida Gateway College
Lake City, FL

No Degree - Electrocardiogram 12 Lead EKG And Telemetry

Florida Gateway College
Lake City, FL

GED -

Columbia County Adult Education
Lake City, FL
06.2010

Skills

  • Verbal and Written Communication
  • Telephone Skills
  • Time Management
  • Multi-Line Telephone Systems
  • Administrative Skills
  • Cash Handling
  • Reviewing Patient Information
  • Staff Management
  • Team Leadership
  • Microsoft Office
  • Customer Assistance
  • Retail Sales

Certification

  • PT - Phlebotomy Technician
  • CET - EKG Technician
  • First Aid/CPR Certified

Timeline

Certified Youth Program Assistant

DFMWR CYS KOS
07.2021 - Current

Style Consultant

Target
08.2019 - 03.2022

Key Holder

GAP
08.2017 - 10.2018

Seasonal Retail Associate

Belk

No Degree - Phlebotomy Certification

Florida Gateway College

No Degree - Electrocardiogram 12 Lead EKG And Telemetry

Florida Gateway College

GED -

Columbia County Adult Education

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Kayla Sowle