Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Kayla Spark

Marion,MA

Summary

Through out the years I have always found jobs working with clients/customers or closely with coworkers and my superiors. I enjoy making others jobs easier while also finding joy in what I do and still having a good work-life balance. I love continuously enhancing my skills through ongoing education, ensuring top-notch service and client satisfaction. I’m always grateful for new opportunities to grow and contribute. Although my education is lacking I am always willing to put all my efforts into learning job specific tasks/skills/software and mastering them in a timely fashion so I can get to work as quickly and efficiently as possible. I have always found it important to ask questions/for help as little as possible but whenever it is necessary to make my coworkers/bosses jobs as seamless as possible while still being confident that I am the best and most informed decisions.

Overview

7
7
years of professional experience

Work History

Hairstylist

Salon B
10.2021 - Current
  • Maintained cleanliness and organization of workstations to enhance client experience.
  • Assisted in inventory management by tracking product supplies and placing orders as needed.
  • Developed strong customer relationships through effective communication and friendly service.
  • Executed color treatments, cuts, and styles using advanced techniques and tools.
  • Trained junior stylists on best practices for service delivery and client engagement strategies.
  • Attended in person and online continued education multiple times a year to keep up with latest trends and keep my skills on point and up to date.

Receptionist

Salon B
10.2021 - Current
  • Maintained organized reception area, promoting professional appearance and first impressions.
  • Collaborated with team members to streamline front desk operations, enhancing overall efficiency of services provided.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems.
  • Effectively managed phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Assisted stylists whenever needed to make their jobs easier and days less stressful.
  • Learned multiple softwares and online organizational tools to make all appointments, client and salon information, inventory and all other relevant items orderly and easily accessible.

Customer Service Specialist

Robertsons Gmc
05.2019 - 01.2021
  • Assisted customers with inquiries, providing timely solutions and ensuring satisfaction.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Processed orders efficiently, reducing wait times and enhancing overall service quality.
  • Collaborated with team members to resolve complex issues, improving customer experiences.
  • Developed rapport with customers, fostering long-term relationships and repeat business.

Receptionist

Robertsons Gmc
05.2019 - 01.2021
  • Greeted and assisted customers, creating welcoming environment and enhancing customer satisfaction.
  • Managed multi-line phone system, directing calls and messages to appropriate staff.
  • Coordinated appointment scheduling for service and sales departments, optimizing workflow.
  • Processed incoming mail and packages, ensuring timely distribution to relevant departments.
  • Assisted in inventory management of office supplies, ensuring availability and reducing shortages.
  • Developed familiarity with dealership software systems, improving data entry accuracy and efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Waitress

Red Robin
10.2018 - 06.2020
  • Provided exceptional customer service by promptly responding to guest inquiries and requests.
  • Facilitated efficient order taking and food delivery, ensuring accuracy and timeliness.
  • Collaborated with kitchen staff to coordinate meal preparation and special requests.
  • Maintained cleanliness of dining area, adhering to health and safety standards.

Hostess

Red Robin
10.2018 - 06.2020
  • Greeted and seated guests, ensuring positive first impressions.
  • Assisted in maintaining cleanliness and organization of dining areas.
  • Coordinated with kitchen staff to communicate guest needs efficiently.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Education

High School Diploma -

Old Rochester Regional
Mattapoisett, MA
06.2017

Skills

    Quick learner

    Personable

    Kind and Friendly

    Dependable

    Great attention to detail

    Willing to learn

    Grateful for new opportunities

    Works well with others and collaborates on new ideas

Timeline

Hairstylist

Salon B
10.2021 - Current

Receptionist

Salon B
10.2021 - Current

Customer Service Specialist

Robertsons Gmc
05.2019 - 01.2021

Receptionist

Robertsons Gmc
05.2019 - 01.2021

Waitress

Red Robin
10.2018 - 06.2020

Hostess

Red Robin
10.2018 - 06.2020

High School Diploma -

Old Rochester Regional

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Kayla Spark