Kayla Sparks
Phenix City
Overview
3
3
years of professional experience
1
1
Certification
Work History
Claims Analyst
Aspirion Health Resources
Columbus, GA
07.2025 - 02.2026
- Analyzed complex claims data to identify discrepancies and ensure accurate resolutions.
- Streamlined claims review processes, reducing turnaround time for approvals and denials.
- Developed process improvement initiatives that enhanced overall workflow effectiveness within the team.
- Provided insights on trends in claim denials to inform strategic decision-making within the department.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Utilized claims management software to track and manage claim statuses efficiently.
- Reviewed and resolved discrepancies in claim submissions to ensure timely processing.
Patient Access Representative
Piedmont Healthcare
Columbus, GA
09.2024 - 03.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Representative
St. Francis Emory Healthcare
Columbus, GA
05.2023 - 03.2024
- Coordinated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Facilitated insurance verification to streamline patient access and minimize delays in service delivery.
- Managed appointment scheduling, optimizing workflow to enhance patient experience and satisfaction.
- Collaborated with clinical staff to resolve patient inquiries, improving communication and service efficiency.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Collaborated with healthcare providers to obtain necessary documentation for accurate benefits processing.
- Conducted benefits eligibility verification for clients, ensuring compliance with company policies and regulations.
Education
High school diploma - undefined
Bullock Co High School
Union Springs, AL05.2014
Skills
- Achieved improved patient engagement through tailored behavioral health interventions Enhanced treatment effectiveness by integrating evidence-based practices Fostered collaborative relationships with stakeholders to drive comprehensive care solutions
- Performed data entry, document management, and scheduling to enhance office productivity
- Achieved enhanced security compliance through proactive risk assessments and policy updates Improved incident response times by streamlining communication protocols Strengthened organizational security posture through targeted training initiatives
- Reviewed and approved authorization requests to streamline workflow and enhance efficiency
- Achieved streamlined data management through proficient use of Microsoft Excel Enhanced reporting efficiency by developing user-friendly spreadsheets Improved data accuracy and accessibility for team projects
- Achieved compliance with HIPAA regulations, significantly reducing risks associated with patient data breaches Enhanced staff understanding of privacy policies through targeted training programs Improved organizational practices by implementing robust privacy measures
- Achieved high customer satisfaction through meticulous meal preparation and presentation Enhanced operational efficiency by streamlining ingredient procurement and preparation processes Fostered a collaborative kitchen environment that promoted teamwork and creativity
- Interpreted and implemented medical terminology to ensure precise understanding in healthcare settings
- Developed engaging curriculum and activities to promote English language proficiency among students
- Achieved improved patient outcomes through effective management of caregiving services Fostered strong relationships with clients and families to ensure personalized care experiences Streamlined communication between caregivers and healthcare providers to enhance service efficiency
- Collaborated with medical staff to streamline processes and improve overall hospital efficiency
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service processes, resulting in improved response times Fostered strong relationships with clients, leading to increased loyalty and repeat business
- Coordinated individualized care plans and support services for seniors, fostering a nurturing environment
- Analyzed market trends and identified opportunities to optimize sales performance and achieve targets
- Reviewed and confirmed insurance coverage details to support efficient healthcare operations
- Achieved increased client engagement through proactive cold calling efforts Cultivated strong relationships with prospects, resulting in enhanced sales pipeline Contributed to overall sales growth by effectively communicating value propositions
- Coordinated logistics and administrative functions to enhance productivity and streamline daily operations
- Achieved improved community trust through proactive engagement initiatives in law enforcement Enhanced operational efficiency by streamlining communication processes among team members Contributed to successful crime reduction efforts through strategic collaboration with local agencies
- Achieved high customer satisfaction ratings by delivering prompt technical support Resolved complex technical issues, resulting in reduced downtime for users Improved support documentation, leading to increased efficiency in troubleshooting processes
- Streamlined medical records management, resulting in improved access to patient information Elevated documentation accuracy, contributing to enhanced patient outcomes Fostered collaboration among healthcare staff to maintain high standards of record integrity
- Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the creation of organized presentations and reports Contributed to successful project outcomes by maintaining precise records and schedules
- Applied proficient computer skills to streamline processes and improve data management
Certification
Driver's License
Timeline
Claims Analyst
Aspirion Health Resources
07.2025 - 02.2026
Patient Access Representative
Piedmont Healthcare
09.2024 - 03.2025
Patient Access Representative
St. Francis Emory Healthcare
05.2023 - 03.2024
High school diploma - undefined
Bullock Co High School