Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Spoltman

Piqua,OH

Summary

Results-driven professional with extensive experience in project management and workflow optimization. Skilled in collaborating with cross-functional teams to streamline processes and achieve project goals, ensuring timely completion while maintaining high standards of quality.

Overview

9
9
years of professional experience

Work History

Client Relationship Consultant

U.S. Bank
Troy, Ohio
06.2022 - Current
  • Analyzed client needs to provide tailored banking solutions.
  • Collaborated with cross-functional teams to streamline project workflows.
  • Managed client relationships to ensure satisfaction and retention.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Reviewed existing policies and procedures to suggest necessary improvements.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Organized client meetings to provide project updates.
  • Determined consumer needs to provide products and services appealing to larger market.

Department Manager

Lowes Home Improvment
Troy, Ohio
06.2021 - 06.2022
  • Oversaw daily operations and ensured compliance with company policies.
  • Managed inventory levels and coordinated restocking efforts with suppliers.
  • Implemented process improvements to streamline workflows across departments.
  • Collaborated with other departments to support company-wide initiatives effectively.
  • Handled shift overstock, restocking, and inventory control.
  • Followed safety protocols and company processes and procedures.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Worked closely with sales associates to complete tasks.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Ensured compliance with all safety regulations in the workplace.
  • Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Utilized technology and software for inventory management and sales reporting.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.

Store Manager

Rite-Aid Pharmacy
Xenia, Ohio
01.2017 - 06.2021
  • Managed staff scheduling, optimizing shifts for operational efficiency.
  • Trained new employees on customer service protocols and store policies.
  • Conducted inventory audits, maintaining accurate stock levels and product placement.
  • Handled customer inquiries and resolved issues to enhance satisfaction.
  • Implemented promotional displays, boosting product visibility in the store.
  • Coordinated with suppliers to manage product deliveries and quality standards.
  • Led team meetings to communicate goals and updates on store performance.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Frankling Monroe
Pitsburg, OH

Skills

  • Client relationship management
  • Data analysis
  • Project management
  • Policy review
  • Document management
  • Inventory control
  • Workflow optimization
  • Customer service
  • Problem solving
  • Effective communication
  • Goal setting
  • Team collaboration
  • Delivery assurance
  • Multitasking and organization
  • Client rapport
  • Organizational development
  • Verbal and written communication
  • Industry knowledge
  • Cultural awareness
  • Resource allocation
  • Process optimization
  • Processes and procedures
  • Continuous improvement
  • Integrity and honesty
  • Research and development
  • Customer relationship management
  • Quality assurance
  • Time management
  • Issue resolution
  • Employee management
  • Team leadership & development
  • Best practices implementation
  • Client relationships
  • Work Planning and Prioritization
  • Strategic planning
  • Sell services

Timeline

Client Relationship Consultant

U.S. Bank
06.2022 - Current

Department Manager

Lowes Home Improvment
06.2021 - 06.2022

Store Manager

Rite-Aid Pharmacy
01.2017 - 06.2021

High School Diploma -

Frankling Monroe
Kayla Spoltman
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