Kayla Spoltman
Piqua,OH
Summary
Results-driven professional with extensive experience in project management and workflow optimization. Skilled in collaborating with cross-functional teams to streamline processes and achieve project goals, ensuring timely completion while maintaining high standards of quality.
Overview
9
9
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
Troy, Ohio
06.2022 - Current
- Analyzed client needs to provide tailored banking solutions.
- Collaborated with cross-functional teams to streamline project workflows.
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings to provide project updates.
- Determined consumer needs to provide products and services appealing to larger market.
Department Manager
Lowes Home Improvment
Troy, Ohio
06.2021 - 06.2022
- Oversaw daily operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking efforts with suppliers.
- Implemented process improvements to streamline workflows across departments.
- Collaborated with other departments to support company-wide initiatives effectively.
- Handled shift overstock, restocking, and inventory control.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Ensured compliance with all safety regulations in the workplace.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Managed daily operations, ensuring efficient workflow and productivity.
- Utilized technology and software for inventory management and sales reporting.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Store Manager
Rite-Aid Pharmacy
Xenia, Ohio
01.2017 - 06.2021
- Managed staff scheduling, optimizing shifts for operational efficiency.
- Trained new employees on customer service protocols and store policies.
- Conducted inventory audits, maintaining accurate stock levels and product placement.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Implemented promotional displays, boosting product visibility in the store.
- Coordinated with suppliers to manage product deliveries and quality standards.
- Led team meetings to communicate goals and updates on store performance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Frankling Monroe
Pitsburg, OHSkills
- Client relationship management
- Data analysis
- Project management
- Policy review
- Document management
- Inventory control
- Workflow optimization
- Customer service
- Problem solving
- Effective communication
- Goal setting
- Team collaboration
- Delivery assurance
- Multitasking and organization
- Client rapport
- Organizational development
- Verbal and written communication
- Industry knowledge
- Cultural awareness
- Resource allocation
- Process optimization
- Processes and procedures
- Continuous improvement
- Integrity and honesty
- Research and development
- Customer relationship management
- Quality assurance
- Time management
- Issue resolution
- Employee management
- Team leadership & development
- Best practices implementation
- Client relationships
- Work Planning and Prioritization
- Strategic planning
- Sell services
Timeline
Client Relationship Consultant
U.S. Bank
06.2022 - Current
Department Manager
Lowes Home Improvment
06.2021 - 06.2022
Store Manager
Rite-Aid Pharmacy
01.2017 - 06.2021
High School Diploma -
Frankling Monroe