Kayla Srnka
Erin,NY
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
10
10
years of professional experience
Work History
Spa Manager
Tioga Downs Casino And Resort
03.2021 - 04.2024
- Developed and implemented spa services policies, procedures and standards.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Developed marketing strategies for increasing revenue from existing clients as well as new clients.
- Followed HIPPA in regards to client intake forms.
Lead Registrar
Glens Falls Hospital Emergency Care Center
01.2019 - 05.2021
- Processed patient registration forms, collected fees, and verified insurance.
- Assisted with scheduling appointments based on provider availability.
- Maintained confidential patient records according to HIPAA guidelines.
- Enhanced overall office organization by developing an effective filing system for both physical and electronic documents, ensuring easy retrieval of information when needed.
Patient Registration Specialist
Malta Med Emergent Care
02.2017 - 01.2019
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
- Verified patient demographic information and updated records accordingly.
- Put in lab test orders
Patient Service Specialist
Guthrie Clinic
06.2014 - 12.2016
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Assisted with the collection of specimens for laboratory testing.
Education
No Degree - Currently Attending For Associates in Business
SNHU
New Hampshire, OH02-2026
Skills
- Appointment Scheduling
- Staff Management
- Health and Safety Regulations
- Payment Collection
- Team Leadership
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Money Handling
- Phone and Email Etiquette
- Medical Terminology
- Patient Registration
Timeline
Spa Manager
Tioga Downs Casino And Resort
03.2021 - 04.2024
Lead Registrar
Glens Falls Hospital Emergency Care Center
01.2019 - 05.2021
Patient Registration Specialist
Malta Med Emergent Care
02.2017 - 01.2019
Patient Service Specialist
Guthrie Clinic
06.2014 - 12.2016
No Degree - Currently Attending For Associates in Business
SNHU
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