Kayla Stading
Wichita
Summary
Insightful Credit Union Operations Professional with eight years of IT and Operations leadership experience including oversight of infrastructure, application support, and security services. Dedicated to member and employee satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Highly adept in request for proposal development, technology needs assessments and staff training. Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations and Applications
Abound Federal Credit Union
12.2022 - Current
- Works with team members and business units to effectively manage the systems and business relations for the Credit Union's core systems and critical applications.
- Develops long term-core application strategies that aligned with the credit union's strategic plan.
- Improves operational efficiency by streamlining processes and implementing innovative solutions.
- Leads cross-functional teams for successful completion of projects, resulting in increased productivity. Including but not limited, Operations, Applications, Development, and Digital teams.
- Provides timely suggestions to the Information Security Governance Committee to balance information security risk and credit union operational impact.
- Develop and maintains an understanding of key components to assist in risk mitigation at the Credit Union, including segregation of duties, information security, compliance, and fraud.
- Manages budget and resources, optimizing allocation for maximum effort in reaching strategic goals.
Director of Information Systems & Training
Mid American Credit Union
06.2017 - Current
- Directed, developed, motivated, hired, and administered performance evaluations and recommends appropriate personnel actions for 9 employees. Positions managed include; Network and Security Manager, Security Analyst, 2 Help Desk Support Specialists, Senior Systems Analyst/Programmer, IS Project Manager, Electronic Service Analyst, and 2 Training and Development Specialists.
- Aided in creation of IT Plan to support credit union strategic initiatives
- Ensured compliance with all security, audit, regulatory compliance, information security, customer privacy, and Bank Secrecy Act policies and procedures.
- Continuously improved security and operational policies and practices to ensure satisfactory exams and audits.
- Directed execution of remediation plans to address audit/exam findings in a timely manner.
- Responsible for testing and validation of IS disaster recovery plan and business continuity efforts.
- Ensured all technology and systems were operating efficiently and reliably, maintaining optimum uptime and efficient response time. Directed and monitored all IT infrastructure and architecture, including making recommendations on provisioning.
- Directed and maintained collaborative relationships with user departments, management, and vendors to ensure continuous delivery enhancements to meet department and member needs.
- Developed, planned, and scheduled for the efficient use of staff, materials, and other resources.
- Aided in creation of annual IS budget and ensures operations are within established budget. Monitored IS expenses and identify efficiencies.
- Aided Training and Development Specialists in creation of training curriculum and schedules for New Hire, Remote Servicing, Servicing, New Accounts, and Lending courses.
IS Project Manager
Mid American Credit Union
02.2015 - 06.2017
- Responsible for project coordination including preparing, tracking, and modifying project plans to help facilitate successful implementation.
- Reviewed project plans and milestones to ensure project plans are being followed on timely basis.
- Actively participated in new project tasks including development of test criteria and corresponding scripts, completion and documentation of testing, coordinating resolution of test issues with internal and external parties, preparation and delivery of procedures and training.
- Managed and implemented enhancement process for existing front-line and remote systems.
- Assisted with troubleshooting and diagnosis of IS front-line and remote related problems.
- Served as subject matter expert for various systems.
- Develop and maintain custom release testing scripts for credit union departments, and assist with testing of system release.
- Provided oversight, documentation, and training for the Operational Change Management process and ensure that system changes have been thoroughly tested and properly better by key stakeholders, documented, and staff training has been completed in a timely manner.
Financial Services Representative
Mid American Credit Union
05.2013 - 02.2015
- Worked with members to develop financial planning strategies and solutions through evaluation of finances.
- Offered competitive solutions and financing options.
- Analyzed and approved loans for members, as well as, analyzed loans for credit union employees without lending approval.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Member Services Representative I
Mid American Credit Union
08.2012 - 05.2013
- Pleasantly greeted members and asked open-ended questions to better determine needs.
- Performed teller transactions and suggested add-on services that would be helpful to members.
- Maintained high member satisfaction standards to meet or exceed targets.
- Positively engaged with members and maintained professional appearance as company representative.
Education
Physical Sciences
Wichita State University
Wichita, KSMasters of Professional Studies - Organizational Leadership
Fort Hays State University
Hays, KS12.2024
Bachelor of Science - General Studies - Business Concentration
Fort Hays State University
Hays, KS05.2016
Skills
- Operational Efficiencies
- Infrastructure development
- Security planning
- Project lifecycle management
- Requirements analysis
- Dependable and Responsible
- Critical Thinking
- Multitasking Abilities
- Attention to Detail
- Teamwork and Collaboration
- Decision-Making
Accomplishments
- Assisted in a core processing conversion to Jack Henry Symitar. Specifically focused on design, field mapping, testing, custom requests, and training for the new accounts and lending platform, Netteller, iPay, goDough, as well as, database verification projects as needed.
- Implemented and provide support for the following Jack Henry products post conversion; FI to FI Transfers, Remote Deposit Capture, Synapsys, Refi Analyzer, Contact Center EMV, Esign, ARCU, as well as, several in house custom powerons
- Managed migration from in house processing to Symitar Ease
- Established metrics, training materials, system and hardware requirements to for an internal member contact center
- Assisted with Database verification, transaction posting, branch management, and staff training in four credit union mergers
- Provided oversight, management, and continued support for the following projects; AT&T On Demand Circuits, Meraki data switch and firewall replacements, Fortinet vendor firewall replacement, VMWare implementation, migration to Windows 10, Appriver/Zix, NCR ATM/ITMs at all branch locations, SWBC Online and Telephone Payments, Instant Issue Debit/Credit Cards, Debit Card Rewards Program, Contactless Instant Issue Debit Cards, Meridianlink/TCI DL 4.0 Platform upgrade, several branch build and remodels, Member Courtesy Pay Program,
- In progress projects; core vendor selection and implementation.
Certification
Supervisory Certificate - Wichita State University
2016 Credit Union Leadership Program - Heartland Credit Union Association
Timeline
Director of Operations and Applications
Abound Federal Credit Union
12.2022 - Current
Director of Information Systems & Training
Mid American Credit Union
06.2017 - Current
IS Project Manager
Mid American Credit Union
02.2015 - 06.2017
Financial Services Representative
Mid American Credit Union
05.2013 - 02.2015
Member Services Representative I
Mid American Credit Union
08.2012 - 05.2013
Physical Sciences
Wichita State University
Masters of Professional Studies - Organizational Leadership
Fort Hays State University
Bachelor of Science - General Studies - Business Concentration
Fort Hays State University
Supervisory Certificate - Wichita State University
2016 Credit Union Leadership Program - Heartland Credit Union Association
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