Kayla Steffen
Sabael,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Amazon Fulfillment
Amazon
Sabael, KS
10.2022 - Current
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Maintained up-to-date knowledge of industry regulations, compliances, and best practices.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Oversaw order fulfillment processes to maintain customer satisfaction.
- Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
Online Grocery Associate
Walmart
Saint Joseph, MO
11.2020 - 07.2022
- Canceled orders based on customer requests or inventory or delivery problems.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Monitored customer reviews and feedback for continuous improvement efforts.
- Maintained up-to-date knowledge of industry regulations, compliances, and best practices.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Received and processed payments from customers using electronic transaction services.
- Oversaw order fulfillment processes to maintain customer satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
- Provided customer support for technical issues related to the online ordering process.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided training and support for new employees joining the company's online grocery team.
- Satisfied customers with quick, accurate service under tight deadlines.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
Central Highschool
Saint Joseph, MO05-2020
Skills
- Keyword Research
- Hazardous Materials Handling
- Customer Engagement
- Inventory Replenishment
- Payment Processing
- Order Fulfillment
- Shipping
- Competitor Analysis
- Product Launches
Timeline
Amazon Fulfillment
Amazon
10.2022 - Current
Online Grocery Associate
Walmart
11.2020 - 07.2022
High School Diploma -
Central Highschool