Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Stevens

Memphis ,TN

Summary

Dynamic Process Assistant at Amazon with a proven track record in enhancing team performance and customer satisfaction. Skilled in dispute resolution and workflow management, I foster collaboration and implement effective communication strategies. Recognized for mentoring team members and achieving high-quality standards, I am committed to continuous process improvement.

Professional with strong background in process optimization and workflow management. Skilled in coordinating tasks, ensuring quality, and improving efficiency. Known for effective teamwork and adaptability in fast-paced environments. Proven track record in delivering results and driving continuous improvement.

Overview

6
6
years of professional experience

Work History

Process Assistant

Amazon
01.2022 - Current
  • Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
  • Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
  • Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
  • Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
  • Supervised team members and oversaw effective and efficient completion of job duties.

Crew Member

Taco Bell
09.2021 - 06.2022
  • Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.

Crew Member Team Leader

McDonald’s
05.2019 - 06.2021
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.

Education

High School Diploma -

Bartlett High School
Bartlett, TN
05.2021

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Attendance tracking
  • Scheduling coordination
  • Process documentation
  • Process improvement
  • Call management
  • Dispute resolution

Timeline

Process Assistant

Amazon
01.2022 - Current

Crew Member

Taco Bell
09.2021 - 06.2022

Crew Member Team Leader

McDonald’s
05.2019 - 06.2021

High School Diploma -

Bartlett High School

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Kayla Stevens