Kayla Stichter
Bayville,NJ
Summary
Motivated organizational leader and adept problem-solver with strong supervisory and team-building capabilities. Proven track record of implementing effective strategies that enhance customer service and drive company success. Skilled in training, monitoring, and morale-boosting techniques to optimize employee engagement and maximize performance. Committed to fostering a collaborative work environment that encourages growth and innovation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Asset Protection Senior Supervisor
Wakefern Food Corporation
10.2017 - Current
- 12 years leadership and management experience
- Initiated and followed through with various investigations ranging from internal, harassment, external fraud, theft of company time, alcohol/substance use
- Work closely with local and federal law enforcement during investigations
- Daily use of CCTV and LPR cameras
- Partners with HR, Compliance, Legal, Internal Audit, Risk Management, Labor Relations, Operations, and several other divisions with investigations of internal employees, external theft, layoffs, union involvement/negotiations and more
- Conducts safety audits and works closely with the Safety Division to enforce all regulations in the Warehouse environment and proper use of powered equipment
- Oversight of 3rd party security guards at several locations housing both warehouse environments and office spaces
- Vendor management of 3rd party contracts as well as vetting possible new vendors
- Emergency alerts, weapon detections software, social media alerts
- Follows up with complaints or threats that are sent into our corporate consumer affairs' department; Ranging from issues with gift cards to terroristic threats
- Conducts various audits within Asset Protection, Internal Audit, QA and Operations
- Oversight of our card access system; Authorization of access throughout our 10 facilities; distribution centers and office spaces
- Working with Internal Audit and 3rd party Auditing services verifying valid card access and physical security of secure and sensitive areas
- Fosters effective communication by providing constructive feedback and sharing knowledge across business lines
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues
- Ensures timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance
- Maximized personal competency through continuous professional development
- Analyzed metrics to identify areas of opportunity drive performance improvements and consistently exceed operational goals
- Mandates policy, procedure, and performance adherence for continued and increased operational efficiency and profitability
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations
- Assisted in organizing and overseeing assignments to drive operational excellence
- Created and implemented Business Continuity Plans, Crisis Action Plans and Emergency Evacuation Plans
- Reviews and updates on a bi-yearly basis
Health/Beauty and Nonfood Manager
ShopRite
07.2005 - 10.2017
- Front End, Customer Service, Produce, Grocery and Haba/Nonfoods Experience.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Responsible for maintaining and procuring inventory for over 75 commodities
- Recommended new product to appease city demographics, reorganize planograms for more effective shopping experience
- Tie in merchandise throughout several different departments to boost sales
- Attended seasonal shows and was responsible to order product for summer, fall/winter holidays, back to school items and more
- Cross-trained existing employees to maximize team agility and performance
- Developed and maintained relationships with customers and suppliers through account development
- Monitored industry trends, staying informed about new developments in retail pricing strategies and technologies
- Oversight of weekly budget between payroll and orders
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented quality control measures to uphold company standards. Including date checks and recalls on all sensitive products.
Education
HIGH SCHOOL DIPLOMA -
SOUTHERN REGIONAL HIGH SCHOOL
06-2006
Associate of Science - CRIMINAL JUSTICE
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Skills
- Investigations management
- Vendor management
- Attention to detail
- Multitasking Abilities
- Relationship building
- Conflict resolution
- Team leadership
- Effective communication
Certification
- Wicklander Zulawski Advanced Interview & Interrogation Techniques
- CPR/AED Certified
- Hazmat Level III Technician
Timeline
Asset Protection Senior Supervisor
Wakefern Food Corporation
10.2017 - Current
Health/Beauty and Nonfood Manager
ShopRite
07.2005 - 10.2017
HIGH SCHOOL DIPLOMA -
SOUTHERN REGIONAL HIGH SCHOOL
Associate of Science - CRIMINAL JUSTICE
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Similar Profiles
Yuri FrancoYuri Franco
Clerk at Wakefern Food CorporationClerk at Wakefern Food Corporation
GLORIA ONSONGOGLORIA ONSONGO
Admin/Inventory Control Lead Clerk at Wakefern Food CorporationAdmin/Inventory Control Lead Clerk at Wakefern Food Corporation
Deborah ChongDeborah Chong
Administration Clerk at Wakefern Food CorporationAdministration Clerk at Wakefern Food Corporation