Kayla Stoeckel

Retail Sales Associate

HomeGoods

08.2023 - Current

Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained clean sales floor and straightened and faced merchandise.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Used POS system to process sales, returns, online orders, and gift card activations.
Answered questions about store policies and addressed customer concerns.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
Engaged in friendly conversation with customer to better uncover individual needs.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Prioritized helping customers over completing other routine tasks in store.