Kayla Stokes
Norton,OH
Summary
Highly motivated professional with 15+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Seasoned Small Business Owner with 15+ years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
15
15
years of professional experience
Work History
Owner
Une Bell Vida Salon
Pace, FL
10.2015 - 01.2025
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Applied makeup for special occasions such as weddings or proms.
- Educated clients on proper skin care techniques and products.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Performed scalp treatments to improve hair health and texture.
- Assisted customers in selecting appropriate retail products for their needs.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Engaged with customers by providing friendly conversation during services.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Scheduled client appointments.
- Treated customers to shampooing and head massage to promote loyalty.
- Bleached, dyed or tinted hair using applicator or brush.
Office Manager
All State Career
San Tan Valley, AZ
09.2009 - 07.2021
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Cosmetology Education
Regency Beauty Institute
Mesa, AZ05-2010
Associate of Science - Business Management
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05-2009
High School Diploma -
Skyline High School
Mesa, AZ05-2007
Skills
- Budget Administration
- Marketing tactics
- Labor Relations
- Business Management
- Office Management
- File Organization
- Calendar Management
- Database entry
- Client Relations
- Expense Management
- Call Screening
- Multi-line phone proficiency
- Strong interpersonal skills
- Attention to Detail
- Customer Service
- Microsoft Office proficiency
- Advanced computer skills
- Client satisfaction
- Office Supply Management
- Resourceful
- Time Management
- Schedule Management
- Complex Problem-Solving
Timeline
Owner
Une Bell Vida Salon
10.2015 - 01.2025
Office Manager
All State Career
09.2009 - 07.2021
Associate of Applied Science - Cosmetology Education
Regency Beauty Institute
Associate of Science - Business Management
Maricopa Community Colleges - Chandler-Gilbert Community College
High School Diploma -
Skyline High School
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