Kayla Stone
Newark,CA
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who adapts easily to changing needs and consistently focuses on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Lead Server/Bartender
Lazy Dog Restaurant and Bar
01.2021 - Current
- Maintained calm and clear communication in a fast-paced environment while managing 7-25 tables, ensuring efficient service and customer satisfaction
- Created and managed weekly staff schedules, ensuring adequate coverage and smooth operations
- Trained and onboarded over 20 new hires, emphasizing company policies, processes, and the use of the point-of-sale system
- Handled daily cash transactions and tracked cash flow, reporting accurately to management
- Developed strong customer relationships through reliable and efficient service, converting first-time guests into regular customers
Lead Host and Server
Faultline Brewing Company
11.2018 - 03.2020
- Excelled in multitasking by managing reservations, answering guest inquiries, and coordinating large-scale events for up to 500 guests, all while maintaining a high level of service and attention to detail
- Communicated effectively with a diverse range of customers, staff, and management, ensuring that all event details were understood and executed flawlessly
- Supervised and supported staff during high-pressure events, providing clear instructions and assistance to maintain smooth operations
- Balanced multiple responsibilities, such as taking orders, ensuring timely delivery of food and beverages, and resolving guest issues, demonstrating strong problem-solving and multitasking abilities
Head Trainer
Chaparral Corporation
12.2017 - 03.2020
- Led a team of 25 volunteers and staff, overseeing daily operations and ensuring the safety and care of up to 50-60 horses
- Trusted to drive a horse trailer with upwards of 9 horses at a time to and from the park for lessons and camps, demonstrating responsibility and reliability in high-stakes situations
- Organized and managed training schedules, including daily lessons and week-long summer camps, demonstrating strong organizational skills
- Promoted to Head Trainer for outstanding leadership, communication, and crisis management abilities
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Data Entry
- Customer Relations
- Computer Proficiency
Volunteer Experience
Big Brothers Big Sisters of the Bay Area, 06/2021, Present
Timeline
Lead Server/Bartender
Lazy Dog Restaurant and Bar
01.2021 - Current
Lead Host and Server
Faultline Brewing Company
11.2018 - 03.2020
Head Trainer
Chaparral Corporation
12.2017 - 03.2020
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