Kayla Stratmann
Saint Charles,Missouri
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Coordinator
Centene
7700 Forsyth Blvd, Clayton, MO 63105
08.2023 - Current
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
Family Empowerment Social Worker
St. Louis Crisis Nursery
Saint Charles, Missouri
02.2021 - 08.2023
- Provide in-home case management visits, evaluations, and counseling to high-risk families
- Identify appropriate community agencies or resources and provide referrals for professional or therapeutic services, as well as supportive services when required
- Enter client data in centralized database and maintain up-to-date case records and reporting for all clients
- Facilitate monthly parenting education groups for clients and organize family friendly community events
- Establish and maintain partnerships with other agencies to for family advocacy
- Help families move from crisis to safety and stability to prevent Child abuse and neglect, keep families in intact, and help children thrive
- Evaluate clients (existing, new, and prospective) based on their needs, challenges, and desires
- Monitor and evaluate clients' progress and modify treatment plans accordingly to maintain progress towards established goals and objectives
- Provide consistent and regular communication with families, teams, and leadership
- Participate in training, supervision, and meetings
- Participate in monthly on-call supervisor rotation
Server
Mattingly's St. Charles
Saint Charles, Missouri
06.2016 - 08.2019
- Serving food and beverages while maintaining high quality table service to over 100+ customers daily
- Ensured proper presentation and preparation of food products and beverages in an appealing way
- Organized large party reservations and special requests efficiently and accurately
- Resolved complaints quickly and efficiently while keeping the guest's best interest in mind
- Maintained cleanliness and food safety standards according to internal and federal regulations
- Took advantage of excellent menu knowledge to advise guests and upsell menu items when possible
- Built strong rapport with returning guests through friendly and professional service
Private Nanny
Hartman Family
Saint Charles, Missouri
06.2016 - 08.2019
- Prepare nutritious meals, cleaned laundry and sanitized play areas
- Create nurturing, safe environments to promote emotional, social, and intellectual growth
- Maintain an excellent understanding of child development in different age stages
- Aid with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health
- Monitor indoor and outdoor playtime by guiding activities while watching for dangers
- Organize creative activities and educational games (e.g., drawing, crafting, and puppet games)
- Regulate children's schedules to balance rest, learning, and play
- Follow routines to foster stability and structure in children's lives while parents were away
Education
Bachelor of Science - Social Work
University of Missouri - St. Louis
St. Louis, MO05.2021
Skills
- Medical terminology understanding
- Multidisciplinary team collaboration
- Documentation proficiency
- Patient education
- Drug utilization review
- Problem-solving abilities
- Multitasking
- Customer Service
- Reliability
- Team building
- Professionalism
- Adaptability
Certification
Child Advocacy & Trauma Studies Certification, 01/01/21
Community Service
Saving St. Louis Pets, Board Member, 08/01/16, 05/01/21
Timeline
Care Coordinator
Centene
08.2023 - Current
Family Empowerment Social Worker
St. Louis Crisis Nursery
02.2021 - 08.2023
Server
Mattingly's St. Charles
06.2016 - 08.2019
Private Nanny
Hartman Family
06.2016 - 08.2019
Bachelor of Science - Social Work
University of Missouri - St. Louis