Kayla Stroo
Laurel,MS
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Jones County Medical Supplies
10.2024 - Current
- Utilized Brightree for order processing and patient information verification.
- Managed high-stress situations to resolve disputes while maintaining professionalism.
- Resolved customer complaints with empathy, enhancing loyalty and repeat business.
- Efficiently handled escalated calls, achieving satisfactory resolutions for customers and company.
- Contacted doctor’s offices to request necessary paperwork for patient care.
- Verified insurance for all patients to ensure coverage and service eligibility.
Teller
Community Bank Of Mississippi
06.2023 - 05.2024
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Waitress
Gitano Grill
08.2021 - 01.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
Topher’s
07.2014 - 03.2020
- Utilized Brightree for order processing and patient information verification.
- Managed high-stress situations to resolve disputes while maintaining professionalism.
- Resolved customer complaints with empathy, enhancing loyalty and repeat business.
- Efficiently handled escalated calls, achieving satisfactory resolutions for customers and company.
- Contacted doctor’s offices to request necessary paperwork for patient care.
- Verified insurance for all patients to ensure coverage and service eligibility.
Education
High School Diploma -
Laurel Christian High School
Laurel05.2013
Skills
- Accurate Money Handling
- Cash Handling
- Dining Customer Service
- Safety and Sanitation
- Staff Management
- Time Management
- Customer Service and Satisfaction
- Schedule Oversight
Skills
- Drawer balancing
- Rapid data entry skills
- Banking
Timeline
Customer Service Representative
Jones County Medical Supplies
10.2024 - Current
Teller
Community Bank Of Mississippi
06.2023 - 05.2024
Waitress
Gitano Grill
08.2021 - 01.2022
Assistant Manager
Topher’s
07.2014 - 03.2020
High School Diploma -
Laurel Christian High School