Kayla Stuck
Springfield,MO
Summary
Accomplished Brand Strategist at Salon Service Group, adept in analytics and reporting with a proven track record in operations management. Leveraged customer service excellence to enhance brand positioning, achieving significant market share growth. Skilled in administrative support and team supervision, consistently delivering beyond expectations with strategic insight and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Brand Strategist
Salon Service Group
05.2023 - Current
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Generated reports to support development and implementation of marketing plans.
- Tracked key metrics and developed spreadsheets and data models.
- Worked effectively in fast-paced environments.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created and managed budgets to maximize brand reach and engagement.
- Conducted research and analysis to determine brand positioning and messaging.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Organized and delivered training sessions for new product content and technological advancements.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Utilized financial software to prepare consolidated financial statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Financial Assistance Coordinator
Bryan University
10.2022 - 05.2023
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Helped college students obtain financial aid through loan programs.
- Compiled closing packages for drafting and presentation accuracy.
Office Manager
Wooderson Vet Clinic
08.2020 - 06.2022
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created organized filing system to manage department documents.
Customer Relationship Consultant
US Bank National Association
09.2015 - 08.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Office Manager
Alchemy A Salon
01.2012 - 01.2015
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed records of all office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
Customer Service Representative
Hawthorn Bank
01.2008 - 01.2012
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Arts - General
Ozark Technical Community College
Springfield MOSkills
- Analytics and Reporting
- Staff Development
- Operations Management
- Customer Service
- Administrative Support
- Billing
- Scheduling and calendar management
- Team Supervision
- Office Management
- Business Administration
Timeline
Brand Strategist
Salon Service Group
05.2023 - Current
Financial Assistance Coordinator
Bryan University
10.2022 - 05.2023
Office Manager
Wooderson Vet Clinic
08.2020 - 06.2022
Customer Relationship Consultant
US Bank National Association
09.2015 - 08.2020
Office Manager
Alchemy A Salon
01.2012 - 01.2015
Customer Service Representative
Hawthorn Bank
01.2008 - 01.2012
Associate of Arts - General
Ozark Technical Community College
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