Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Kayla Sullivan

Durham,NC

Summary

Seeking remote work-from-home position in the customer service industry. Authorized to work in the US for any employer. Highly professional and dependable while constantly maintaining a top-notch positive attitude. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Always willing to go above and beyond in order to ensure that the customer's satisfaction is exceeded. Before the transaction is concluded, the customer will have already settled on remaining a customer for life after the customer service experience that will have transpired. When a person enjoys helping others, that person will never have to work a day in their life.

Overview

6
6
years of professional experience

Work History

Store Sales Associate

Sahara Hookah & Vape
09.2021 - 06.2022
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products, which resulted in higher sales and location visitation.
  • Trained and supervised new employees to use selling strategies and apply best practices and ensuring all new employees were well-versed in product knowledge and proper customer attentiveness at all times.
  • Greeted customers and helped with product questions, selections, and purchases, which produced higher sales and repeat customers.

Waitress

Texas Roadhouse
05.2018 - 06.2021
  • Serve tables with attentiveness always displaying positive, welcoming attitude.
  • Remained calm and poised when dealing with difficult customers or during busy shifts, never allowing stress to show.
  • Greeted new customers, discussed specials, and took drink orders making sure to pay close attention to special dietary and health restrictions.
  • Maintained customer satisfaction with timely table check-ins, never allowing customers to go unattended.

Assistant

C Event & Entertainment
09.2016 - 07.2017
  • Paint/airbrush faces, set up party decor, set dj equipment up.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Education

GED -

Tennessee Tech University
Smithville, TN
06.2017

Skills

  • Positive Customer Engagement
  • Computer Proficiency and Microsoft Office
  • Speech Clarity
  • Excellent Customer Service
  • Adaptable and Flexible
  • Independent Judgement
  • Transaction Processing / Credit / Receipt Transaction
  • Retail Sales

Languages

English
Native or Bilingual

Timeline

Store Sales Associate

Sahara Hookah & Vape
09.2021 - 06.2022

Waitress

Texas Roadhouse
05.2018 - 06.2021

Assistant

C Event & Entertainment
09.2016 - 07.2017

GED -

Tennessee Tech University
Kayla Sullivan