Kayla Summerlin
Panama City
Summary
hospitality professional with extensive experience at Dirty Dicks Crab House, excelling in staff training and cash handling. Proven track record in enhancing team performance and ensuring compliance with alcohol safety regulations. Highly reliable leader committed to delivering exceptional customer service and maintaining high-quality standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Manager/ Bartender
Dirty Dicks Crab House
06.2014 - Current
- Prepared and served a variety of alcoholic and non-alcoholic beverages to customers.
- Maintained cleanliness and organization of bar area and equipment.
- Assisted in inventory management by tracking stock levels and ordering supplies as needed
- Learned cocktail recipes, techniques, and industry best practices for efficient service.
- Developed knowledge of local regulations regarding alcohol service and customer safety protocols.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Server/ Head Wait
Outback Steakhouse
12.2019 - 06.2020
- Delivered exceptional customer service in high-pressure dining environments.
- Assisted in training new staff on menu knowledge and service standards.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Baker
Small Cakes
06.2016 - 06.2017
- Developed and tested new recipes to enhance product variety and customer satisfaction.
- Managed inventory levels, ensuring availability of high-quality ingredients for daily production.
- Trained junior bakers on techniques and best practices for efficient baking operations.
- Implemented quality control measures, maintaining consistency in product appearance and taste.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
Education
No Degree -
Rutherford High School
Panama City, FLSkills
- Staff training and supervision
- Cash handling expertise
- Taking inventory
- Managing cash register
- Cash handling
- Team leadership
- Alcohol safety
- Staff management
- Highly reliable
Timeline
Server/ Head Wait
Outback Steakhouse
12.2019 - 06.2020
Baker
Small Cakes
06.2016 - 06.2017
Manager/ Bartender
Dirty Dicks Crab House
06.2014 - Current
No Degree -
Rutherford High School