Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla SUTTON

Hyattsville,MD

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hostess, Cashier, Food Runner, Server/ Bartender

Po Boy Jim
07.2017 - 07.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customer questions about hours, seating, and menu information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Built relationships with customers to encourage repeat business.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Cleared tables immediately after guests left in preparation for next party.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Hookah Server

Creole On 14th
01.2021 - 12.2021
  • Escorted customers to seats based on hostess recommendations and completed drink orders.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Maintained clean and safe work environment.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Processed customer payments to accurately record transactions.
  • Collaborated with team members to promptly complete tasks and maintain consistent workflows.
  • Followed safety protocols to maintain safe working environment.

Server

Victory Restaurant and Lounge
03.2021 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Cleaner/Assistant

District’s Finest Cleaning and More LLC
01.2015 - 04.2018
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Maintained floor cleaning and waxing equipment.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Cashier

Rue 21
09.2016 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Bachelor of Business Administration - Accounting

Towson University
Baltimore, MD
05.2021

High School Diploma -

Woodrow Wilson High School
Washington DC
2017

Skills

  • Coaching and Mentoring
  • Hospitality and Accommodation
  • Currency Counting
  • Corporate Bill Payment
  • Product and Service Sales
  • Money Handling
  • Expense Tracking
  • POS Systems Operations
  • Identification Requirements
  • Service Prioritization

Certification

ABRA Manger License

Timeline

Server

Victory Restaurant and Lounge
03.2021 - 02.2022

Hookah Server

Creole On 14th
01.2021 - 12.2021

Hostess, Cashier, Food Runner, Server/ Bartender

Po Boy Jim
07.2017 - 07.2023

Cashier

Rue 21
09.2016 - 03.2017

Cleaner/Assistant

District’s Finest Cleaning and More LLC
01.2015 - 04.2018

Bachelor of Business Administration - Accounting

Towson University

High School Diploma -

Woodrow Wilson High School

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Kayla SUTTON