Kayla Swanson
Rockford,IL
Summary
Accomplished Assistant Manager at Cracker Barrell Old Country Store, demonstrating exceptional skills in operations management and staff supervision. Proven track record in enhancing customer satisfaction and fostering team motivation. Recognized for outstanding problem resolution abilities and organizational skills, with achievements including Quality and Unity awards. Expert in money handling and recruiting, committed to driving business growth and improvement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cracker Barrell Old Country Store
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Leader
Cracker Barrell Old Country Store
10.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Assembly Line Worker
Chrysler Assembly Plant
05.2017 - 12.2021
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Earned the Quality award for good work on catching defects on cars.
- Earned the passion award from catching a major issue in the production line.
- Earned the unity award from doing volunteer work with the United Way.
Shift Leader
Marcos's Pizza
04.2016 - 05.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
CNA
Healthcare Plus
04.2015 - 05.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Documented patient information and care activities in electronic health record.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
High School Diploma -
Oregon High School
Oregon, IL06.2013
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Operations Management
- Recruiting and interviewing
- Project management abilities
- Problem Resolution
- Organizational Skills
- Work Planning and Prioritization
- Professional and Courteous
- Schedule Management
Timeline
Assistant Manager
Cracker Barrell Old Country Store
08.2023 - Current
Shift Leader
Cracker Barrell Old Country Store
10.2021 - 08.2023
Assembly Line Worker
Chrysler Assembly Plant
05.2017 - 12.2021
Shift Leader
Marcos's Pizza
04.2016 - 05.2017
CNA
Healthcare Plus
04.2015 - 05.2017
High School Diploma -
Oregon High School